Technical Support Intern

Description

Job Summary: We are seeking a proactive intern to provide technical support to users, register tickets, and assist in resolving system-related and operational routine issues. Key Highlights: 1. Collaborative environment and focus on continuous learning 2. Support in handling technical support tickets 3. Post-sales customer follow-up and support **About the company:** We are a technology company with a collaborative environment, emphasis on continuous learning, and close interaction among teams. We seek an organized, communicative individual eager to learn, to provide user support and assist with the team's operational routines. **Responsibilities:** * Support handling technical support tickets for users. * Register, track, and update support tickets. * Assist in identifying and resolving issues related to systems, configurations, and operational routines. * Conduct and follow up on system demonstrations. * Follow up and support customers after sales (post-sales / Onboarding). **Requirements:** * Currently pursuing a higher education degree in Information Technology or related fields. * Strong verbal and written communication skills; organizational ability, attention to detail, and eagerness to learn. * Basic knowledge of computer science, systems, Microsoft Office, or similar tools. * Ability to interact effectively with users and provide clear, courteous guidance. * Proactive, responsible, and collaborative attitude. **Benefits:** * Life insurance * Meal allowance * Transportation allowance Working hours: 9:30 AM to 4:30 PM Job type: Part-time, Internship Contract duration: 12 months Compensation: R$800.00 \- R$1\.200.00 per month Benefits: * Life insurance * Meal allowance * Transportation allowance Work location: On-site