TECHNICAL SUPPORT ASSISTANT

Description

Job Summary: Responsible for logging, triaging, and tracking service tickets; providing user support; and monitoring equipment, with a focus on problem resolution. Key Highlights: 1. User technical support and assistance 2. Monitoring and support for CCTV environments 3. Focus on problem resolution * A new concept of Hub that helps people connect with businesses through solutions and ideas, attracting customers built upon relationship-building with unified objectives. **Responsibilities and Duties** * Log, triage, classify, and track service tickets; * Provide support to users and local teams; * Perform initial diagnostics; * Monitor the availability of CCTV equipment; * Validate device connectivity, communication, and camera functionality; * Execute standardized operational procedures; * Escalate incidents to higher support levels when necessary. **Requirements and Qualifications** * Completed high school education; * Basic/intermediate knowledge of user technical support; * Knowledge of computer, notebook, and peripheral installation and configuration; * Familiarity with computer networks, connectivity, IP addressing, cabling, and remote access; * Experience in user support, service desk, help desk, or technical support roles; * Strong verbal and written communication skills; * Organizational ability, responsibility, proactivity, and focus on problem resolution; * Knowledge of monitoring and supporting CCTV environments; * Familiarity with monitoring tools such as Zabbix; * Basic knowledge of ITIL. **Additional Information** * Meal Allowance: BRL 24.00 per day; * Transportation Benefit or Fuel Allowance; * Health Insurance Plan (Adhesion-based); * Dental Insurance Plan (Adhesion-based); * Partnerships with educational institutions; * Total Pass. **HowBe** is a Brazilian technology company specializing in integrating digital solutions for enterprises seeking innovation, operational efficiency, and technological transformation. Operating as a business hub, it connects people, technologies, and organizations through an intelligent solutions ecosystem, developing customized projects that combine Artificial Intelligence, Cloud Computing, IoT, Information Security, and Software Development. The company is headquartered in Fortaleza (CE) and serves multiple corporate market segments.