Technical Support Analyst I

Description

Job Summary: Responsible for providing support to supplier clients, guiding them on platform usage and ensuring their participation in public procurement processes, as well as resolving requests and routing tickets. Key Highlights: 1. Guide suppliers in using the platform for public procurement. 2. Perform supplier registration activation and ensure compliance with deadlines. 3. Search for and analyze tender notices to qualify support responses. Responsible for providing support to supplier clients through support channels, guiding them on platform usage and ensuring their participation in public procurement processes. Also handles ad-hoc request resolution, technical ticket routing, and operational support related to procurement processes. **Responsibilities and Duties** * Guide supplier clients in using the platform to participate in procurement processes available on the Public Procurement Portal, via support channels (phone, chat, WhatsApp, and email) and the system. * Perform supplier registration activation via internal system, including information review and verification, approval, and payment confirmation, using support channels. * Ensure adherence to deadlines across bidding stages, icon identification, and document submission, by completing internal support tracking controls and monitoring progress on the platform. * Request issuance or correction of invoices by opening tickets in the internal platform after collecting necessary information for routing to the responsible department. * Open technical tickets in the internal system, forwarding requests to the IT team for platform modifications. * Search for and analyze tender notices published on the Public Procurement Portal, using both the platform and the National Public Procurement Portal (PNCP), to provide qualified, information-based support. **Requirements and Qualifications** * Completed or currently pursuing a bachelor’s degree in Business Administration, Public Management, or related fields. * Experience in Help Desk and/or customer service. * Proficiency in Microsoft Office Suite. **Preferred Qualifications:** * Courses on public procurement offered by ENAP (National School of Public Administration). * Knowledge of Law No. 14.133. * Bid Coordinator training course. **Additional Information** * Gympass; * Amil Health Plan (with co-payment); * SESC membership benefits; * Caju Card: R$30.00 per working day; At the Public Procurement Portal, we believe that *simplicity drives transformation*. This principle guides every solution we create to make public procurement faster, more transparent, and more accessible—connecting governments, entrepreneurs, and society within a single ecosystem. We are a rapidly expanding Govtech where every idea matters. We develop technologies that democratize procurement, strengthen businesses of all sizes, and help public institutions make the best purchases—always grounded in ethics, innovation, and social impact. Working at the Public Procurement Portal means being part of real change: when simplicity is the path, transformation happens.