Technical Consultant Trainee

Description

Job Summary: Provide customer service, including installation, maintenance, and technical support, ensuring excellence and customer satisfaction. Key Highlights: 1. Ensure excellence in customer service and satisfaction 2. Participate in training and continuous professional development 3. Work with digital tools and record-keeping systems Job Description: Directly perform customer service activities, including installation, maintenance, address changes, equipment removal, and other services; ensure excellence in service delivery and customer satisfaction; guarantee service quality by adhering to company standards and procedures; provide technical support, clarify customer inquiries, and apply best practices in customer service. Responsibilities: Perform assigned customer service tasks, ensuring high quality and efficiency; Adhere to the pre-scheduled service appointments agreed upon with customers, ensuring punctuality and effectiveness; Ensure customer satisfaction through consultative service—identifying needs and offering appropriate solutions; Keep work tools organized and in good condition, paying special attention to connectorization tools to prevent damage; Properly use personal and collective protective equipment, ensuring one's own safety and that of customers; Understand and apply quality indicators (IRR, IFI) daily to continuously improve service delivery; Actively participate in company-provided training and development programs to foster professional growth and stay updated on new technologies and procedures. Daily primary activities will include: Performing installation, maintenance, address change, and equipment removal services; Monitoring and reporting the status of completed services; Following company quality procedures and standards; Participating in training and updates regarding products and services. Requirements: High school diploma; Customer service experience is considered a plus but is not mandatory; Strong communication skills, organizational ability, and proactivity; Ability to work effectively in a team; Flexibility to work varied hours as required by service needs; Basic knowledge of digital tools and customer service record-keeping systems. Minimum Education Level: High School (Secondary Education) Driver’s License: Class B * Internet package discount * Citizen Company * SESI Benefit Program * Dental care coverage * Profit-sharing program * Medical assistance (with co-payment) * Total Pass * Pharmacy benefit program * Skello App (e-book and digital books) * PLR (Profit Sharing Bonus) * University tuition discounts * Transportation allowance * Telemedicine * Meal allowance or food allowance * Life insurance