Technical Consultant Trainee

Description

Job Summary: Directly provide customer service, ensuring excellence, satisfaction, and quality of services delivered, with emphasis on technical support and best practices. Key Highlights: 1. Focus on excellence and customer satisfaction 2. Continuous professional development 3. Dynamic involvement in customer service and technical support Job Description: Directly deliver customer service, including installation, maintenance, address changes, equipment removal, and other related services; ensure excellence and customer satisfaction in service delivery; guarantee service quality by adhering to company standards and procedures; provide technical support, clarify customer inquiries, and apply best practices in customer service. Responsibilities: Perform assigned customer service tasks efficiently and with high quality; Adhere to the pre-scheduled service appointments agreed upon with customers, ensuring punctuality and effectiveness; Ensure customer satisfaction through consultative service—identifying needs and offering appropriate solutions; Maintain work tools organized and in good condition, paying special attention to connectorization tools to prevent damage; Properly use personal and collective protective equipment, safeguarding one’s own safety and that of customers; Understand and apply quality indicators (IRR, IFI) daily to continuously improve service delivery; Actively participate in company-provided training and development programs to foster professional growth and stay updated on new technologies and procedures. Daily main activities include: Performing installation, maintenance, address change, and equipment removal services; Monitoring and reporting the status of completed services; Following company quality procedures and standards; Participating in training and updates on products and services. Requirements: Completed high school education; Customer service experience is considered a plus but is not mandatory; Strong communication skills, organization, and proactivity; Ability to work effectively in a team; Flexibility to work during varying hours as required by service needs; Basic knowledge of digital tools and customer service record systems. Minimum Education Level: High School (Secondary Education) Driver's License: Class B * Internet package discount * Pharmacy benefit plan * Life insurance * Medical assistance (with co-payment) * Transportation allowance * Citizen Company certification * Dental assistance * Skello App (e-books and digital books) * Telemedicine * Profit-sharing program * SESI benefit plan * Meal allowance or food allowance * University tuition discounts