Job Summary: We are seeking a technical leader with experience in agile methodologies, DevOps, Cloud (AWS, Azure, GCP), contact center platforms, and an understanding of telephony principles and IVR/CTI. Key Highlights: 1. Technical leadership in agile methodologies and DevOps 2. Cloud expertise (AWS, Azure, GCP) 3. Experience with contact center platforms (Nice, Genesys, Avaya) Description: * Experience working in teams using agile methodologies and DevOps; * Cloud knowledge, including AWS, Azure, and GCP; * Experience with contact center platforms (Nice, Genesys, Avaya); * Understanding of telephony principles, such as SIP, TDM, and VoIP protocols; * Understanding of IVR (Interactive Voice Response) and CTI (Computer Telephony Integration) concepts, to effectively integrate IVR systems with external systems; * Understanding of system architecture and design principles, to build a scalable and robust infrastructure for customer service channels; * Familiarity with concepts such as natural language processing (NLP), machine learning algorithms, classification, clustering, entity recognition, and other methods used to train and improve the efficiency of digital agents. Requirements: Solid knowledge of contact center platforms (e.g., Nice), including their architecture, features, and specific functionalities, is essential for this technical leader. 2511190202461821074
João Silva
Indeed · HR
João Silva
Indeed · HR
