Tech Lead - Remote

Description

Job Summary: We are seeking a technical leader with experience in agile methodologies, DevOps, Cloud, contact center platforms, and understanding of system architecture and AI. Key Highlights: 1. Experience with agile methodologies and DevOps 2. Knowledge of Cloud platforms (AWS, Azure, GCP) 3. Strong expertise in contact center platforms (Nice, Genesys, Avaya) Description: * Experience working in teams using agile methodologies and DevOps; * Cloud knowledge, including AWS, Azure, and GCP; * Expertise in contact center platforms (Nice, Genesys, Avaya); * Understanding of telephony principles, such as SIP, TDM, and VoIP protocols; * Understanding of IVR (Interactive Voice Response) and CTI (Computer Telephony Integration) concepts, to effectively integrate IVR systems with external systems; * Understanding of system architecture and design principles, to build scalable and robust infrastructure for customer service channels; * Familiarity with concepts such as Natural Language Processing (NLP), machine learning algorithms, classification, clustering, entity detection, and other methods used to train and improve the efficiency of digital agents Requirements: It is essential that the technical leader possess solid knowledge of contact center platforms (Nice), including their architecture, features, and specific functionalities 2511190202461821074