**Job Description** Responsible for providing initial customer service, registering and tracking requests, inquiries, and issues. Will ensure agility, organization, and quality in the support provided, contributing to customer satisfaction and retention. **Key Responsibilities** * Provide customer service through digital channels and telephone. * Register, classify, and track tickets in the internal system. * Provide customers with product usage support. * Identify issues and conduct preliminary analysis of requests. * Forward tickets to responsible departments when necessary. * Monitor the progress of requests until resolution. * Maintain updated records and service history. **Requirements** * Completed or ongoing undergraduate degree (e.g., Business Administration, Accounting, Systems Analysis and Development, or related fields). * Experience in customer service or technical support is a plus. * Strong verbal and written communication skills. * Organizational skills and attention to detail. * Proficiency with technology and systems. **Desired Competencies** * Proactivity * Empathy in customer interactions * Problem-solving ability * Teamwork * Knowledge of Tax, Finance, or Accounting
João Silva
Indeed · HR
João Silva
Indeed · HR
