**About Amorim Global** At Amorim Global, we shape the future of global business with confidence. We are a leading consultancy specializing in international solutions that empower individuals and companies to transcend borders. With a strategic presence in 50 countries, our operations are agile, high-standard, and driven by a purpose: ensuring our clients achieve their goals with legal security and strategic excellence. **Your Role** As SDR and Customer Success Leader, your role will be to ensure that generated leads are handled with quality and converted into real business opportunities. You will lead the SDR team in qualifying and advancing leads through to scheduled meetings, and also oversee post-sales activities to ensure customer retention and revenue continuity. We seek someone who takes ownership of operations: monitors metrics, develops the team, identifies bottlenecks in the funnel, and increases conversion at each stage. **Your Key Responsibilities** * **Performance and Conversion Management:** closely monitor the SDR team’s daily routine, ensuring speed in lead response, quality in outreach, and consistent progression toward opportunity and contract generation. * **Funnel and KPI Management:** track metrics such as lead volume, contact rate, qualification rate, and contract conversion rate, as well as CS indicators like NPS and retention. Translate data into practical actions to improve efficiency. * **Active Team Leadership:** develop the team through close supervision, frequent feedback, and clear direction. Directly handle critical cases, unblock negotiations, and elevate the team’s execution level. * **Operational Optimization:** identify bottlenecks across the funnel—from initial lead contact through to post-sales—and implement continuous improvements in processes, cadence, and outreach approach. * **SDR + Post-Sales Integration:** ensure a seamless transition between sales and Customer Success, guaranteeing a positive customer experience and sustainable revenue through retention. * **Alignment with Marketing and Sales:** jointly adjust lead qualification criteria and outreach approaches with Marketing to ensure high-quality lead generation and optimal pipeline utilization. **Skills and Attributes for Success** We seek a professional with leadership mindset, proactivity, and passion for developing people and processes. You must be able to operate effectively across multiple fronts, with curiosity to learn and ambition to innovate. **Requirements for this position:** * Proven experience in SDR or Sales. * Ability to manage multiple priorities and projects simultaneously. * Proficiency in CRM tools (e.g., HubSpot, Salesforce, or similar). * Analytical skills to interpret metrics, identify deviations, and make data-driven decisions. * Excellent written and verbal communication skills in Portuguese. **Also desirable (not mandatory):** * Advanced English — our clients and partners are global. * Experience in high-value service companies or consulting firms. * Hands-on experience implementing or revising playbooks. **What We Offer** At Amorim Global, you’ll join a team that values diversity, inclusion, and continuous development. We offer a work environment that fosters innovation, collaboration, and professional growth—with opportunities for you to shape your career and contribute to a more connected and efficient global business world. Join us to globalize your career!
João Silva
Indeed · HR
João Silva
Indeed · HR
