**Configurations** ================= **17342 SOLUTION ARCHITECT** =========================== SIMPRESS SÃO PAULO, SP, BRAZIL**Salary aligned with market standards** CLT On-site MEDIUM COMPLEXITY (SLA \- 55 business days) View other openings About Us Click here to learn more about us: https://simpress.com.br/quem\-somos/ So, are you interested? Join us and share your journey as part of our SIMLOVERS team. Description 1. Conduct critical analysis and structuring of service solutions to meet demands from new projects, RFPs, RFQs, and outsourcing or services-based sales projects for government tenders and Terms of Reference (TRs). This includes sizing technical support structures, operational management, on-site support, and backup plans for the company’s core business pillars: MPS (Managed Print Services), Device as a Service (DaaS for PCs and/or Mobility), and Commercial Automation (thermal printing and data collection devices). 2. Size the resources required to deliver specialized microcomputer support and field service (on-site support) for Workplace offerings (by "Workplace," we mean: service desk, field service, and bodyshop — i.e., labor resource allocation). 3. Assess project service scenarios and scope, considering activities, service requirements, risks, service-level agreements (SLAs) and associated penalties, responsibilities, etc., to support the commercial team in structuring and developing costing elements for subsequent pricing, assumptions, and constraints to be included in the service proposal. 4. Collaborate with departments including: Commercial, Services, Partners/Service Providers, Solution Implementation, Technical Support, Product Marketing, Billing, Logistics, Systems, and Facilities. The objective is to secure differentiated conditions to meet project demands and/or propose strategies that enhance cost competitiveness, flexibility, and consistent service quality throughout the contract term. 5. Maintain up-to-date operational and technical labor costing databases used in the company’s standard service delivery scope (e.g., technical labor per thousand printed pages, resident technical labor, maintenance packages — combining technical labor and parts). Also maintain tables of Response Time, Solutions, and Geographic Service Regions within the current pricing tool. 6. Assume responsibility for a defined portion of a project or process, building credibility through competent work and exercising autonomy to propose innovations within pre-established parameters. 7. Propose improvements to service offerings and their execution to sustain competitiveness and alignment with customer demands and/or changes in the company’s equipment (core pillars) offerings. 8. Support the commercial team in drafting Terms of Reference, RFQs, and RFIs for projects across all company pillars. 9. Participate in meetings alongside the commercial team to present and defend technical proposals, detailing the proposed service strategy to secure contract closure and client agreement. 10. Prior knowledge of products and services included in our proposals — whether hardware, software, or services — is required, enabling competitive analysis against competitors and the broader market to strengthen our competitiveness and accuracy. 11. Understand environmental aspects and impacts related to one’s activities, apply the company’s established sustainable practices, and suggest, where possible, ideas to improve SGI performance. Requirements Experience in managing implementation and/or operation of IT services or field hardware maintenance. Experience managing products and solutions in the hardware, software, or labor outsourcing segment. Experience designing solutions for MPS, DaaS, Workplace, or Service Desk offerings. Basic knowledge of Costing (direct, indirect, variable, fixed costs). Experience executing or managing IT service delivery in IT environments. Intermediate English (reading and writing) Intermediate Microsoft Office Suite Technical ability to lead client presentations and meetings. Strong technical and commercial writing skills. Effective communication and organizational skills. Knowledge of best practices in IT Service Management based on the ITIL framework. Knowledge of best practices in Project Management based on PMBOK guidelines. Cost accounting (industrial or service-based), process design, labor resource sizing (including differentiated work schedules: 24h/7d, 12h/36h, night shifts, on-call). Workplace knowledge — sizing service desk and field service capacity, use of Erlang calculation spreadsheets for service coverage. Minimum Education: Completed Bachelor’s Degree Benefits * Birthday Day Off: enjoy your special day however you wish; * Profit Sharing: our PLR is semi-annual and highly competitive. \#FocusOnResults * Referral Program: you’re rewarded $$ when you refer a friend to join our team or help bring in new business — everyone wins! ;) * Health First: health and dental insurance + gym partnerships for you and your dependents; * Sim for All: we have squads focused on various important topics — you can join one to help transform the experience of our SIMLOVERS. * Sim Store: yes, an online store offering new and used equipment (smartphones, laptops, tablets…) at discounted payroll prices; * Sim University: a top-tier, interactive learning platform with MANY courses for your professional development. Plus, we partner with numerous educational institutions, offering great discounts for those seeking further education! * Meal or Food Allowance: choose which card you prefer to receive your allowance... Notes We believe the success of our business lies in the diversity of our people — their experiences, knowledge, cultures, genders, ethnicities, religions, perspectives, and more. All our job openings are open to EVERYONE. Do you resonate with this value? Join our #SIMLOVERS / Simpress for ALL team! \=) This position is exclusively for external candidates. Apply Now Powered by Privacy \& Terms \| Status \- © 2025 JobConvo