Senior Systems Analyst

Description

Job Summary: This professional will provide insights to optimize Neoenergia’s communications, build personalized customer journeys, and enhance processes to ensure a positive customer experience. Key Highlights: 1. Work on building communication and interaction workflows with business areas. 2. Collaborate synergistically with Data Analytics to generate traceability reports. 3. Support continuous improvement and efficiency of communications with a customer-centric focus. **Feel Our Energy!** We are a team of 16,000 direct employees spread across 18 Brazilian states and the Federal District. Here, accents blend seamlessly; integration, collaboration, and safety are fundamental elements in our daily work. We operate across the entire Brazilian electricity sector value chain: Generation, Transmission, Distribution, and Commercialization. Together, we are all Neoenergia! We aim to lead Brazil’s energy transition and become the top choice for Brazilians. We will achieve this by embracing people of all genders, races, ages, sexual orientations, and abilities. We invest in diversity, innovation, and technology to deliver the best experience of connected energy solutions to each of our 16 million customers! **Work Location:** Campinas/SP **Your energy will be vital to:** Provide valuable insights that help ensure a positive experience for our customers—planning, structuring, and optimizing communications sent by Neoenergia, as well as building efficient and personalized customer journeys, continuously refining our processes and transforming how our customers perceive us. **Responsibilities:** * Build communication workflows in collaboration with business areas, communications teams, customer journey teams, and external vendors; * Collaborate synergistically with the Data Analytics team to develop traceability reports for customer communications; * Support implementation of solutions aimed at continuously improving communication workflows, focusing on delivery and receipt effectiveness for customers; * Monitor and ensure full functionality of communication workflows, with an emphasis on continuous improvement; * Analyze, review, and enhance architecture and solution development for business areas—aiming to reduce effort and costs, improve customer experience, and increase process efficiency across distribution companies; * Perform maintenance and enhancement of systems and integrations supporting internal and external customer service; * Support the systems team in designing solution architectures that integrate legacy systems with digital and service channels; * Collaborate effectively across multiple departments using clear communication—translating technical topics into audience-appropriate language, mobilizing stakeholders, and tracking actions; * Assist in defining optimal approaches for developing new application methods via APIs; establish integration layers between solutions (both new and existing), ensuring ecosystem integrations are efficient, effective, and consistently deliver accurate, always-available information; * Document built processes and data flows; * Analyze trends and scenarios and propose action plans; * Support technical decision-making regarding communication solution architecture—focusing on optimal information flow, ease of maintenance, and scalability. **Requirements to join our team:** * Bachelor’s degree in Engineering (Electrical, Automation, Computer, Mechanical, Production or Software), Computer Science, or Information Systems; * Advanced proficiency in SQL, including writing procedures, triggers, and complex queries; * Extensive experience consuming and testing APIs using tools such as Postman, SoapUI, or similar; * Advanced knowledge of HTML, with hands-on experience creating customer communication templates and web applications; * Advanced knowledge of JavaScript or AMPscript for developing dynamic templates and CloudPages; * Practical experience or strong familiarity with programming languages—preferably C# (.NET)—to support integrations and customer service systems; * Intermediate proficiency in Microsoft Office Suite, especially Excel and PowerPoint; * Ability to read and understand technical content in English; * Curious, creative, and solution-oriented profile, eager to tackle complex challenges and continuously learn; * Willingness to work onsite in Campinas/SP. **To keep your energy high, check out our benefits:** * Health and dental insurance plans covering you and your dependents. * Food allowance to stock up on groceries or meal vouchers to enjoy lunch with colleagues; * Profit and Results Sharing Program—the most anticipated moment of the year!; * Extended maternity leave for a more tranquil postpartum period; * Paternity leave to stay close to your family during your baby’s first days; * Totalpass for physical activity and renewed energy; * Language program to help you improve in another language; * Private pension plan for a more peaceful future; * Life insurance to support our employees in every life stage. Want to learn more about Neoenergia? Follow us on social media! **\#JoinNeoenergia \#ProudToBeNeoenergia** **Mobility Information** Please note that any candidate who is not a citizen of the country where the position is located will be required to comply with applicable immigration requirements to legally work and commence employment activities in that country. **Posting Expiration Date:** May\-9\-2026