**VP: Chief Information Officer** **Director of Projects, Finance and Legal** **Work Location: Remote** Act as a Senior Functional Analyst on strategic and operational improvement projects, ensuring our payment processes and systems are efficient, secure and aligned with industry regulations. You will be a key player in integrating business areas, technology and operations, driving our customers’ digital experience. **Responsibilities and Duties** * Elicit, analyze and document functional and non-functional requirements for payment solutions (PIX, cards, bank slips, digital wallets, reconciliation and other payment methods); * Model business processes using BPMN, flowcharts and user stories, supporting backlog prioritization in agile environments (Scrum/Kanban); * Validate business rules for authorization, capture, refunds and fraud prevention, ensuring compliance with regulatory standards; * Conduct gap analysis on existing systems, propose improvements and oversee User Acceptance Testing (UAT); * Prepare documentation and specifications (Epic Checklists, Traceability Matrix, Product Backlog, writing and estimating user stories, test scenarios and evidence, etc.); * Collaborate with IT teams to translate requirements into technical specifications, participating in refinement sessions and agile ceremonies; * Monitor performance metrics (transaction time, rejection rate) and suggest data-driven optimizations; * Support regulatory audits and document compliance in response to regulatory changes. **Requirements and Qualifications** * Degree in technology fields—e.g., Information Systems, Computer Science, Computer Engineering or related disciplines—is a plus; * Solid experience as a Functional Analyst, preferably in payment methods, digital banks or fintechs; * Proficiency in elicitation techniques (workshops, interviews, prototyping) and tools such as Jira, Confluence, Visio or Lucidchart; * In-depth knowledge of payment processes (PIX, open banking, gateways) and regulations (Central Bank, LGPD); * Experience with agile methodologies and writing user stories/epics with clear acceptance criteria; * Intermediate English for technical reading and conversation. **Additional Information** At Vivo, we spare no effort in supporting and valuing our employees. Our benefits are not only excellent but also flexible. **Here’s what we offer\* you:** * Choose the ideal benefit for you and your dependents through a digital platform offering multiple categories: Gym, Meal Voucher (VR), Food Voucher (VA), Pharmacy Assistance, Medical Coverage, Dental Coverage and Life Insurance; * Corporate mobile phone. Yes, a brand-new smartphone for you! * Unlimited voice and data plan! Yes, unlimited! On Brazil’s best mobile network—faster than ever with Vivo’s 5G! * An exclusive Vivo offer with special discounts on landline, broadband, TV and apps; * Eligibility for an annual Bonus or Profit-Sharing Plan (PPR); * Plan your future via our Private Pension Plan; * Have children? You’ll receive a subsidy to help cover school, daycare or babysitter expenses; * Work in an environment that respects your personality, your style of dress, your individuality—and where you can be authentically yourself. \#VemdeVocê * Work remotely. \#FullMobility * Enjoy flexible working hours; * Take a day off (Day Off) to celebrate your birthday; * Participate in one of the largest corporate volunteer programs, enabling you to transform the world; * Access our Educational Development Program, which offers partnerships with educational institutions at discounted rates; certifications and online courses; * Accelerate your career through our Internal Recruitment Program—across Brazil or abroad, as we operate in over 17 countries! \#VivoMinhaCarreira * Benefit from a range of initiatives designed to improve your physical, emotional and social well-being! Here, we have \#VivoBemEstar, encouraging our team to adopt healthy habits and enjoy a higher quality of life! Available to our employees: nutritionist consultations, psychologists, social workers, telemedicine and much more! All our job openings are open to persons with disabilities and/or rehabilitated individuals. We foster a culture that values diversity, differences and people’s potential! \#VivoDiversidade We are part of Telefônica Group, Brazil’s telecommunications leader. Our purpose is to **Digitalize to Connect** people, businesses and society as a whole—building a more connected nation and transforming the lives of Brazilians. We aim to expand our customers’ autonomy, personalization and real-time choices, putting them in control of their digital lives—with security, reliability and the quality only Vivo delivers. To make this possible, we lead a digital transformation process and are revolutionizing our company from within. We’ve implemented agile methodologies across the organization, seeking to connect with the most innovative and collaborative ways of working. We strive to foster a diverse and inclusive environment that stimulates creativity, drives innovation and increases engagement. We believe that **diversity**—in people, experiences, cultures, behaviors, skills and attitudes—is a competitive advantage that reflects the society in which we live. We maintain a robust internal program structured around five pillars: Gender, LGBTI\+, Race, Persons with Disabilities (PcD) and Age 50\+, all aimed at ensuring a more inclusive culture and a more diverse, representative workplace. We are a **technology** company, inspired by diversity and **innovation**, offering space for everyone, supporting and embracing differences. We believe the path to delivering the best experience to our customers begins with delivering an outstanding experience to our employees. **\#VemPraVivo**