Description: Preferred Requirements and Qualifications: * Bachelor's degree in Data Analysis and Development, Information Technology, or Data Engineering; * Proven experience with OLOS dialer systems; * Experience in Contact Center, CRM, or commercial environments; * Analytical and strategic profile, with strong communication skills and a results-oriented mindset. Responsibilities and Assignments That Drive Transformation: * Manage and operate dialer systems, preferably on the OLOS platform; * Monitor and oversee customer service channels, ensuring performance and availability; * Support the implementation of new processes and operational improvements; * Participate in continuous improvement projects, including integrations, APIs, and tool enhancements; * Provide ongoing support for the dialer system, ensuring stability and efficiency; * Collaborate with IT and Telecom teams to resolve incidents and enhance systems; * Engage with vendors, focusing on refining strategies and maximizing dialer utilization; * Strategically contribute to defining and optimizing dialing strategies aligned with commercial goals. 2512200202551929746