Receptive Call Center Operator

Description

Job Summary: Work in active and receptive call center operations to offer financial products, clarify inquiries, and follow up on requests—with a focus on quality. Key Highlights: 1. Multichannel customer service focused on financial products and services. 2. Emphasis on quality, productivity, and customer experience. 3. Communication, negotiation, and persuasion are valued competencies. **Internal Position:** Business and Process Agent **Operation:** Credsystem On-site \| CLT \| 20 openings 2:50 PM to 9:10 PM \| 6x1 rotating schedule **Main Responsibilities** ------------------------- * Active and receptive **call center** service for offering **financial products**. * Clarification of inquiries regarding credit cards and financial services. * Handling via telephone and e\-mail (multichannel service). * Tracking requests and meeting SLA, TMA, and KPI targets. * Focus on quality, productivity, and customer experience. **✅ Requirements** ---------------- * Completed high school education. * 18 years of age or older. * Basic computer skills and proficient typing. * Availability for on-site 6x1 rotating schedule. * Experience in telemarketing, sales, collections, or customer service is a plus. **Competencies** ---------------- * Verbal communication \| Negotiation skills \| Persuasion \| Goal orientation \| Resilience \| Proactivity \| Organization \| Active listening ### **Benefits** Meal Allowance \| Transportation Allowance \| Childcare Assistance \| Medical Assistance \| Dental Plan \| University Partnerships \| Language School Partnerships **If you identify with this opportunity, join our team!** Apply now and participate in our selection process. Minimum Education Level: High School (Secondary Education)