Reception Assistant

Description

Job Summary: Primary point of contact for guests, providing personalized and high-standard assistance, monitoring online channels, and producing forecast reports for management. Key Highlights: 1. Personalized and high-standard assistance to guests 2. Monitoring of online channels for service updates 3. Preparation of daily forecast and pick-up reports Serve as the primary point of contact for guests using the hotel's telephone and communication services, delivering personalized and high-standard assistance. Monitor partner websites and online channels to ensure all service descriptions and operating hours are accurate and up-to-date. Produce daily occupancy forecast and pick-up reports to support managerial decision-making. This role involves managing guest requests and resolving inquiries promptly and courteously, contributing to a luxury experience and ensuring guest satisfaction and loyalty. Salary: BRL 1,980.00 + 3 hotel points (variable value) + VA 650 + VT + Attendance Bonus + Restaurant (optional) + Medical and Dental Assistance after 90 days. Advanced/Fluent English is mandatory. Employment Type: Full-time CLT Compensation: BRL 2,700.00 – BRL 2,800.00 per month Benefits: * Medical assistance * Dental assistance * Life insurance * Meal allowance * Transportation allowance Language: * English (Preferred)