Product Enablement Specialist

Description

Job Summary: We are seeking a professional to act as a bridge between departments, ensuring effective communication, implementation, and adoption of new product features, processes, and strategies. Key Highlights: 1. Support alignment between Product and the company's operational areas 2. Create support materials, training programs, and internal documentation 3. Collaborate cross-functionally across different departments within the company At Suflex, we believe a product only delivers value when the entire operation understands it, uses it, and can effectively convey that value to customers. We are looking for someone to serve as the bridge between Product, Customer Success (CS), Sales, Onboarding, and Operations—ensuring new features, processes, and strategies are communicated, implemented, and adopted efficiently across the organization. This role will work directly with our Product leadership team, helping translate strategy into day-to-day execution. #### **Responsibilities:** * Support alignment between Product and the company's operational areas; * Organize and structure communications regarding product launches, improvements, and changes; * Create support materials, training programs, and internal documentation; * Ensure teams such as CS, Sales, Onboarding, and Support are prepared to use and present the product; * Monitor rollout and adoption processes for new features; * Identify opportunities to improve the internal product experience; * Support Product Operations and Enablement initiatives; * Collaborate cross-functionally across different departments within the company; * Track usage, adoption, and activation metrics for features. #### **We Are Looking For Someone Who:** * Can navigate effectively across different departments; * Enjoys structuring processes, materials, and workflows; * Easily transforms complex information into simple, practical content; * Balances strategic thinking with operational execution. #### **Nice-to-Have Qualifications:** * Experience in Product, Product Operations, Customer Experience (CX), Customer Success (CS), Onboarding, or Product Marketing; * Experience working in SaaS or technology product companies; * Experience delivering internal training and creating documentation; * Familiarity with product and analytics tools; * Experience supporting cross-functional teams.