PL Customer Support Analyst

Description

Job Summary: Professional to work in the Implementation and Consulting area, leading the software implementation process for the Food Service segment, with a focus on customer experience. Key Highlights: 1. Dynamic and collaborative work environment that values ideas 2. Challenging and learning-oriented environment with encouraged professional growth 3. Integrated collaboration with support and customer service teams **Description** If you are passionate about technology and customer service, we have an exciting opportunity waiting for you! Our team is seeking proactive professionals. By joining our team, you will have the chance to work in a dynamic and collaborative environment where your ideas will be valued and you can directly influence processes. We offer a space full of challenges and learning opportunities, where professional growth is encouraged and recognized. If you are ready to make a difference and believe customer service is the key to success, don’t let this opportunity pass you by! Join our story and help\-us build an even more promising future! **Responsibilities and Duties** You will join the Implementation and Consulting team, working collaboratively with support and customer service teams. Our goal is to ensure every client enjoys an agile, well-organized implementation experience that delivers value from the very first use of the system. We serve the Food Service sector (restaurants, bars, franchises, and food operations), providing solutions that optimize processes and increase business efficiency. Lead the entire software implementation process—from requirements gathering through to go\-live. Conduct remote and in-person training sessions for clients, ensuring correct system usage. Configure, parameterize, and validate the solution according to client needs. Monitor and track implementation progress, ensuring adherence to timelines and quality standards. Document project processes and stages, maintaining an up-to-date history. Collaborate closely with support, development, and sales teams to ensure a smooth transition. **Requirements and Qualifications** Bachelor’s degree completed or in progress in Business Administration, Information Systems, or related fields. Mandatory software implementation experience (minimum 2 years). Experience in the Food Service sector will be considered a strong advantage. Knowledge of system configuration, parameterization, and end-user training. Familiarity with project management and customer service tools (CRM, ERP, Help Desk). Ability to analyze business processes and identify improvement opportunities. Clear and empathetic communication skills. Strong organizational and priority management skills. Proactivity and problem-solving orientation. Teaching ability to conduct training sessions and presentations. Resilience to interact effectively with diverse client profiles.