OPERATIONS ASSISTANT - OPEN POSITION

Description

Job Summary: Support logistics operations by optimizing routes, monitoring services, and communicating with customers to ensure efficiency and quality. Key Highlights: 1. Route optimization and logistics efficiency 2. Customer communication and incident management 3. Collaboration with sales and customer success teams **OPERATIONS ASSISTANT** **Job Description:** Design, review, and optimize daily service routes, considering location, duration, priorities, and logistics efficiency. Make real-time route adjustments to address unexpected situations (emergency delays), cancellations, or new demands. Remotely monitor the status of each scheduled service to ensure adherence to scheduled times and established quality standards. Keep customers informed about arrival status, delays, or changes, conveying confidence and professionalism. Collect immediate feedback after services and record incidents or improvement suggestions. Enter relevant information into the operational management system. Maintain contact with sales, customer success, and supervisory teams to ensure seamless end-to-end customer journey. Generate daily or weekly operational reports containing data on route efficiency, incidents, and improvement opportunities. **Requirements:** Completed high school education. Fluent English (used daily for customer communication). Experience in logistics. Personal computer in good working condition. Quiet, interruption-free work environment. Preferred: experience with systems such as Jobber, ClickUp, RingCentral, and other task management, enterprise communication, and CRM tools. Preferred: prior experience in companies providing services in the U.S. Desired: bachelor’s degree in Business Administration or related fields. **Minimum Education Level:** High School Diploma **Work Schedule:** U.S. Summer (March to October): Monday to Friday, 8:00 AM to 7:00 PM; U.S. Winter (November to February): Monday to Friday, 9:00 AM to 8:00 PM\. **Benefits:** PJ compensation: R$ 4\.000,00\. Up to 10 vacation days, including 5 paid days. *Apply via the Divulga Vagas portal!* Follow Divulga Vagas on Instagram: @divulgavagas.oficial