Junior Support Analyst

Description

Job Summary: We are seeking an innovative professional driven by challenges and focused on results to provide Level 1 support—both remote and on-site—with agile and appropriate technical assistance. Key Highlights: 1. Remote and on-site Level 1 technical support 2. Opportunity for learning and professional growth 3. Collaborative environment focused on innovation and challenges Leega is a company dedicated to delivering efficient and innovative customer service. This commitment extends to our most vital resource: people! Our culture is inspiring, and our values guide our daily actions: ethics and transparency, quality excellence, teamwork, economic, social and environmental responsibility, human relations, and credibility. We seek innovative professionals who are driven by challenges and focused on results. If you’re looking for a dynamic, supportive company that invests in its employees through continuous training, Leega is the place for you! **>> LEEGA IS FOR EVERYONE**, and we would be delighted to welcome you to our team. Join us in shaping our history and building our future. Apply now to our open positions! **Responsibilities and Duties** * Providing Level 1 remote and on-site support to internal company employees, including: * Windows 10/11 and Linux Ubuntu operating systems (formatting, installation, configuration, diagnostics, repair, network adapter configuration, and driver installation); * Office 2010, Office 2019, and Office 365 (installation, configuration, and repair), especially Outlook; * VPN client and antivirus applications; * Internet browsing and webmail (installation, configuration, and repair of major browsers; troubleshooting navigation issues); * Client-side virtualization (VMware Workstation); * Installation and configuration of other internal applications (ERP, Power BI, etc.); * Desktop assembly and maintenance, as well as memory, HDD, and SSD upgrades for notebooks; * Basic printer troubleshooting and repairs, such as paper jams and toner replacement. * Logging and resolving technical support tickets using the tracking tool; * Managing inventory control, issuing and receiving notebooks and other peripherals; * Monitoring networks, systems, websites, servers, and backups—implementing solutions or escalating to responsible parties; * We seek a professional capable of delivering Level 1 support to internal users—both remote and on-site—who can provide agile and appropriate technical assistance for hardware, operating systems, and applications. * The candidate must possess adequate technical knowledge, problem analysis skills, ability to propose and implement solutions, and effective communication skills with diverse user profiles. * The professional will also perform device inventory management, network monitoring, user account administration, and will have opportunities for learning and growth. **Requirements and Qualifications** **Strong knowledge of:** * Windows 10/11 (intermediate) and Linux Ubuntu (basic) operating systems; * Microsoft Office suite (intermediate); * Assembly and maintenance (basic); * Networking (basic); * Antivirus software (basic); * **Work model: 100% on-site in Granja Julieta region – São Paulo** **Additional Information** **At our company, you’ll find a collaborative environment and a comprehensive benefits package designed to support your growth, health, and quality of life. Below are the benefits we offer:** **Porto Seguro Health Insurance** Complete healthcare coverage for you and your family, with options to include spouse and children. **Porto Seguro Dental Insurance** Dental care protection for you and your dependents. **Profit and Results Sharing (PLR)** Recognition for your work and contribution to the company’s success. **Childcare Assistance** Financial support enabling parents to care for their children with peace of mind. **Alelo Food and Meal Vouchers** Ensuring practical and comfortable meals in your daily routine. **Partnerships with Educational Institutions** Accessible education with discounts and incentives for courses and degree programs. **Certification Incentives, including Cloud certifications** Advance your career with certifications across leading technologies such as GCP, Azure, AWS, and others. **Livelo Points** Accumulate points and redeem them freely, according to your preference. **Total Pass** Health incentives offering discounted gym memberships for employees and family members. **Mindself** Support for improving quality of life through meditation and mindfulness practices. At Leega, we don’t just deliver lines of code or dashboards—we transform complex technological challenges into real impact. With over 15 years of experience, we combine deep human expertise with the speed of Artificial Intelligence to create solutions that transform businesses and, above all, improve people’s lives. We are a technology consulting firm—agnostic and strategic—with offices in Brazil and Europe. Our team of over 580 multidisciplinary talents lives and breathes the Data Analytics, Cloud, and AI ecosystem. We master the full foundation—from Governance to Engineering—to ensure technology is not merely a tool, but a sustainable competitive advantage for the market’s top players.