Junior Support Analyst - Civil Engineering (Remote) - 7083

Description

Job Summary: Provide support for SaaS solutions, focusing on service quality, issue resolution, and creation of technical content for the knowledge base, within an AI-focused environment. Key Highlights: 1. SaaS solutions support focused on Prevision 2. AI-First work environment with a technology focus 3. Digital mindset and curiosity about emerging technologies We are a group that develops and implements **SaaS solutions** (Software as a Service) as a growth engine and enabler of new business lines across our verticals: **Construction Industry, Legal Intelligence, Operational Efficiency, and Governance & Compliance**. We believe the future is built today. We are AI First and apply artificial intelligence in our recruitment processes. Join teams that transform challenges into real solutions and help guide businesses toward the future. This position is for the CROSS product, with a focus on **Prevision.** **Responsibilities and Duties** * Respond to requests via chat and ticketing systems, emphasizing quality and accurate resolution; * Analyze and resolve product-related queries; * Create and maintain technical articles in the knowledge base; * Conduct system testing for error diagnosis and solution validation; * Possess a digital mindset, curiosity about emerging technologies, and interest in understanding how Artificial Intelligence can transform processes, experiences, and outcomes. **Requirements and Qualifications** * **Completed or ongoing Bachelor’s degree in**: Civil Engineering, Production Engineering, Business Administration, or related fields; * Prior experience in **customer service** within support environments; * Experience with support tools such as **Freshdesk, Zendesk, or similar**; * Experience in technical documentation and knowledge base content creation; * Knowledge of or interest in Artificial Intelligence technologies: tools, applications, and concepts. **Additional Information** **Work Model:** Anywhere Office – 100% remote. **Benefits:** * Meal allowance / Food voucher; * Health and dental insurance; * Remote work allowance; * Profit and Results Sharing Program; * Setup Kit voucher; * Life insurance; * Birthday day off; * Health and wellness promotion program; Partnerships and discounts. * One of our core pillars is people development, and we proudly state that we are a company committed to diversity and inclusion. Therefore, we consider all candidates for our positions without distinction based on race, color, religion, gender or gender identity, nationality, disability, sexual orientation, ancestry, age, etc. We are a company that develops and implements **SaaS solutions** (Software as a Service) as a growth engine and enabler of new business lines across our verticals: **Construction Industry, Legal Intelligence, Operational Efficiency, and Governance & Compliance.** Born from the pioneering legacy of Softplan Group, we operate exclusively in the private sector, delivering market-leading solutions, expert teams, and a strategic vision positioning us as an industry reference. Artificial intelligence is part of our essence. We operate guided by a culture that values **ownership, connection, empathy, dynamism, and strategic thinking**, fostering a collaborative environment, continuous learning, and results-driven focus. Join teams that transform challenges into real solutions and help guide businesses toward the future.