Junior IT Analyst

Description

Job Summary: Proactive IT Analyst to optimize services, ensure contract compliance and deadlines, and enhance incident support logistics with a focus on quality. Key Highlights: 1. Service and support logistics optimization 2. Focus on continuous improvement and sustainable IT solutions 3. Interpersonal relationship and communication to interact with various hierarchical levels Description: Mandatory: * Currently pursuing a Bachelor's degree in Information Technology (Computer Science, Software Engineering, Information Systems, or related fields); * Proven prior experience in the IT field (e.g., IT Technician, Support, Help Desk); * Knowledge of microcomputing (Hardware, Software, Operating Systems); Desirable: * Prior experience in hospital or healthcare environments; * Knowledge of route optimization and support logistics routines; * Basic certifications in Support/Infrastructure (e.g., ITIL Foundation); * Familiarity with Service Desk tools (incident/ticket management). * Analyze and improve incident and support service logistics to achieve greater efficiency and faster response to requests. * Proactively identify opportunities for improvement and optimization of IT services, ensuring sustainable solutions that add value to customers/services and the company. * Monitor KPIs related to your area of responsibility and propose effective solutions whenever necessary. * Ensure all activities are executed in strict accordance with the service contract and internal requirements of the Hapvida Group. * Strictly adhere to the timelines established in action plans agreed upon with the client. * Conduct technical and operational impact assessments for the implementation of new services and technologies. * Maintain excellent interpersonal relationships and strong communication skills (verbal fluency and clear written expression) to interact effectively with individuals across various hierarchical levels, serving both internal and external clients objectively. * Continuously pursue service quality and promote teamwork, combining experience and knowledge for optimal group outcomes. 251205020218727808