Job Summary: The professional will handle internal payroll, timekeeping, and benefits support, monitor AI performance, analyze responses, and ensure communication quality with employees. Key Highlights: 1. Internal HR support and AI assistance. 2. Focus on continuous AI improvement and user experience. 3. Entrepreneurial culture and results-driven mindset. **About Us** We are proudly Brazilian and popular, digital by nature and physical when our customers prefer. We innovate to provide access to financial services and deliver an experience that empowers people to overcome today’s challenges. Our purpose is clear: **to fight for a banking experience that welcomes and encourages all Brazilians.** And we do this with availability, empathy, and agility. **Our Culture: The Agi Way** **Live for the Customer** Our primary asset is our customers. The company exists only if it successfully solves their pain points, delivering products and experiences superior to alternatives available in the market. **Act Like an Entrepreneur** How many companies do you know that demand an owner’s mindset from their teams? Many, right? But how many actually enable people to truly be owners? And it’s not about granting this opportunity to just a few—it’s about making it possible for everyone. At Agibank, it’s exactly like this: here, you act like an owner because you already are one—or because you dream of being the next. **Grow Along the Journey** Our culture is strong. So, it only makes sense to embrace entrepreneurship here if you deeply identify with it. If you’re obsessed with results, dread comfort zones, constantly seek knowledge, prefer direct and concise communication, and wish to surround yourself with like-minded people, you’ll truly enjoy your journey here. **Work Model** On-site • Campinas/SP #### **Our Products Team** Responsible for designing and evolving solutions that connect customer needs with the bank’s strategy. Works end-to-end across the product lifecycle, including credit, checking accounts, investments, payment methods, and channels. By combining technology, data, and business insight, delivers complete, simple, and secure customer journeys. It is within this division that the present is consolidated and the customers’ financial future takes shape. #### **Your Challenges to Grow Along the Journey** * Provide internal support for payroll, timekeeping, benefits, and services on platforms such as Sinergy, ServiceNow, and Salesforce—resolving requests and meeting defined SLAs for each request type. * Continuously monitor AI performance in employee support, ensuring quality, accuracy, and adherence to established guidelines. * Analyze AI responses to identify failures, inconsistencies, or opportunities to improve communication and content. * Conduct critical analysis of communications to ensure clarity, appropriate tone, and best practices in interactions with employees. * Handle exception cases, stepping in to provide direct support whenever the AI cannot resolve a request or generate suitable responses. * Feed insights and adjustments back into the system, contributing to continuous AI evolution and improved user experience. * Map and track satisfaction metrics, including identification of detractors and friction points in support interactions. * Manage administrative processes related to support, such as reimbursements, corporate travel, and other operational requests. * Contribute to the employee experience by strengthening internal engagement and satisfaction. **What Do You Need to Become an Agilizado?** --------------------------------------------------- **Requirements** * Experience supporting employees and/or internal customers (payroll, timekeeping, benefits). * Experience in administrative or back-office roles. * Proficiency with management platforms (ServiceNow, Salesforce, or similar). * Familiarity with BI tools (Power BI, SQL, VBA, Python, RPA). * Proficiency in Microsoft Office Suite. * Bachelor’s degree completed or in progress in fields such as Administration, Accounting, Human Resources, or Information Technology. * Ability to adapt to new situations and shifting priorities. * Proactivity, accountability, and strong teamwork skills. **Preferred Qualifications** * Basic knowledge of SQL, Python, VBA, RPA, and Power BI. #### **Benefits and Perks** * Health and wellness: health insurance, dental plan, free psychological and medical teleconsultations, Totalpass, meal and food vouchers, and life insurance/funeral assistance; * Parental leave: childcare allowance, 6-month maternity leave, 20-day paternity leave, meal and food vouchers during leave; * Private pension plan; * Profit Sharing Program (PPR), following annual rules; * Commuter allowance; * Round-trip shuttle service to Campinas and surrounding areas (up to 50 km radius). Seats are reserved subject to availability and route. Free parking is available for those driving; * Birthday day off; * Credit card cashback: 1% *cashback* on total monthly credit card statement value, credited to the following month’s bill; * Remunerated account: automatic CDB investment yielding 100% of CDI; * Waiver of Digital Communication Fees; * Worker’s Credit: differentiated rates and terms. Available for contracting after 6 months of employment; * FGTS Birthday Withdrawal Advance; * Dr. Pet: pet health insurance plan available with up to 20% discount. Hiring company: **NEO** **“Tô de Dono” Program** The “Tô de Dono” program is more than a long-term incentive initiative—it’s recognition for those who live our culture daily. Each year, new participants join the program: employees become business owners and benefit from Agibank’s appreciation as the company grows. Thus, those who are part of this story dive headfirst into challenges to deliver outstanding results. This is how we genuinely build an ownership culture. **Here, the formula is simple: you grow. Agibank grows with you.** **Learn more about our day-to-day on** **LinkedIn** **and** **YouTube****.** **Check our reviews on** **Glassdoor.**
João Silva
Indeed · HR
João Silva
Indeed · HR
