Information Technology Assistant

Description

**Description and Responsibilities:** **Work Schedule:** 44 hours **Level:** Operational **Employment Type:** Permanent – CLT 1\. Job Purpose Provide operational support and maintain Geominas' technological environment, deliver end-user support, assist the IT consulting team, and contribute to the continuous evolution of infrastructure, information security, and strategic use of Microsoft platforms. 2\. Key Responsibilities 2\.1 End-User Support Handle technical service requests (on-site and remote). Install, configure, and maintain workstations, laptops, and mobile devices. Support corporate systems, printers, network, and Microsoft applications. Assist with onboarding and offboarding of employees (creating access accounts, configuring equipment). Log and track service requests, ensuring adherence to SLA. 2\.2 Support for IT Consulting Carry out operational tasks defined by external consultants. Support implementation of technical improvements and modernization projects. Provide technical information and reports regarding the internal environment. Assist in compliance with governance and security policies defined by the IT strategy. 2\.3 Device, Identity, and Microsoft 365 Management Support user and group management in Microsoft 365\. Assist in device administration via Microsoft Intune. Support permission and access control (Entra ID / Azure AD). Support SharePoint, OneDrive, Teams, and other Microsoft applications. Monitor licensing best practices and appropriate tool usage. 2\.4 Server Management Support Support administration of on-premises and/or cloud servers. Monitor critical services (Active Directory, File Server, Backup). Assist in executing backup routines and integrity validation. Support management of updates and security patches. 2\.5 Power Platform (Apps, Automate, and BI) Support creation and maintenance of automated workflows (Power Automate). Assist in developing internal applications (Power Apps). Support building and updating managerial dashboards (Power BI). Contribute to process improvement through automation. 2\.6 Information Security and Digital Culture Support dissemination of information security best practices. Guide users on phishing, secure password usage, and data protection. Support internal awareness campaigns. Assist in adopting new technologies and digital tools. Collaborate on the company’s technological advancement by proposing improvements. 3\. Additional Responsibilities of an IT Assistant Beyond the above activities, the professional is expected to: Maintain an updated inventory of IT assets. Support equipment standardization processes. Assist in technical documentation of the environment. Support management of technology vendors. Contribute to continuous improvement of internal IT processes. Support audits and technology compliance-related requests. Demonstrate a proactive attitude in identifying risks and improvement opportunities. **Requirements:** 4\. Desired Technical Requirements Basic/intermediate knowledge of Microsoft 365\. Knowledge of networking (TCP/IP, DNS, DHCP). Familiarity with Active Directory. Basic knowledge of Power Platform. Awareness of information security principles. Experience with corporate technical support. 5\. Behavioral Competencies Operational organization and discipline. Proactivity. Effective communication with non-technical users. Ability to prioritize tasks. Commitment to data confidentiality. Mindset of continuous improvement. Ethical and professional conduct. 6\. Expected Profile A professional with an operational outlook, yet open to technical growth, who acts as a bridge between end users and strategic IT governance, contributing to Geominas’ technological maturity. **Benefits:** Medical assistance, Dental assistance, Internal benefits, On-site meals, Transportation, Food allowance, Meal voucher