Junior IT Analyst

Description

Job Summary: Junior IT Analyst to provide employee support, resolve issues, maintain equipment, and contribute to the team’s knowledge base. Key Highlights: 1. IT systems and equipment support for employees 2. Root cause analysis and problem prevention 3. Contribution to IT policies and procedures We are seeking a Junior IT Analyst for the IT department. In this role, you will: Respond to Help Desk requests, providing internal employee support for IT-related systems and/or equipment; Resolve issues and provide immediate solutions; conduct additional research as needed to solve problems. Perform root cause analysis and develop checklists for common issues. Implement procedures and controls to prevent problems. Set clear and reasonable expectations regarding resolution and timelines. Escalate issues to others as required; Ship and receive IT-related equipment. Perform computer formatting and configuration; Share problem resolutions and unique case details with other team members to enrich the knowledge base. Contribute to updated IT policies and procedures as needed; **What You Need to Succeed:** Advanced English proficiency, availability to work in the Berrini and Barueri regions, prior experience in this role. 100% On-site Currently pursuing or completed undergraduate degree in Information Technology Why IDEXX? We are proud of the work we do because it matters. As innovation leaders across all the sectors we serve, we follow our purpose and guiding principles to help pet owners worldwide keep their companion animals healthy and happy, ensure safe drinking water for billions of people, and assist farmers in protecting livestock and poultry from disease. We serve customers in over 175 countries and have a global workforce of more than 11,000 talented individuals. So, what does this mean for you? We enrich our employees’ livelihoods through a positive, respectful workplace culture that embraces challenges and encourages learning and discovery. At IDEXX, you’ll be supported by competitive compensation, incentives, and benefits while enjoying purpose-driven work that drives meaningful improvements. Let’s pursue what matters—together! IDEXX values a diverse workforce and workplace and strongly encourages applications from women, people of color, LGBT individuals, people with disabilities, ethnic minorities, foreign residents, and veterans. IDEXX is an equal opportunity employer. Candidates will not be discriminated against on the basis of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any other protected category prohibited by local, state, or federal law. If you would like to experience the application process in your local language, feel free to apply via our website: https://idexx.wd1.myworkdayjobs.com/IDEXX .