INTERMITTENT USER SUPPORT TECHNICIAN - Brasília

Description

Job Summary: A professional responsible for delivering first- and second-level IT user support, focusing on incident and service request resolution, with technical proficiency and strong communication skills. Key Highlights: 1. Providing first- and second-level IT user support 2. Resolving incidents and service requests based on knowledge base 3. Providing on-site support to regular and priority CNMP users JOB POSTING – USER SUPPORT TECHNICIAN – Brasília/DF **Location:** Setor de Administração Federal Sul – SAFS, Quadra 2, Lote 3, Edifício Adail Belmonte, CEP 70070\-600 – Brasília/DF **Working Hours:** Monday to Friday – 08:00–17:00, 09:00–18:00, 10:00–19:00, or 11:00–20:00. **Expected Start Date:** Immediate * What We Seek: * Bachelor’s degree completed Minimum 4 years of experience in help desk or technical support, with documented proof. Flexibility regarding working hours and willingness to travel. ITIL training certification * Responsibilities: * Directly responsible for receiving service demands via support channels and delivering first-level IT user support for CNMP. When necessary, these professionals may handle service requests and resolve incidents and problems of any complexity, provided they are supported by procedures/scripts available in the knowledge base. Directly responsible for providing second-level IT user support for CNMP, capable of performing higher-complexity tasks. Must be fully competent in supporting all items listed in the Service Catalog, including on-site support for both regular and priority CNMP users, demonstrating technical proficiency and oral/written communication skills in Portuguese. **What We Offer:** **Salary:** R$ 1\.728,89 **Meal Allowance:** R$ 39.00 per workday Transportation Voucher GoGood Health Insurance Plan Life Insurance SESC Membership * Do You Fit This Profile? * **Minimum Education Level:** Bachelor’s degree