Infrastructure Coordinator (SysOps)

Description

We are looking for a professional to work as an Infrastructure Coordinator (SysOps), leading the operation and evolution of the technology infrastructure, ensuring availability, stability, security, and efficiency of corporate environments. This role is with a technology company specializing in software development. The position plays a fundamental role in coordinating the infrastructure team, connecting people, processes, and technology to ensure high-quality service delivery and operational continuity. For over 30 years, we have developed solutions that help public and private organizations—recognized leaders in Brazil—to achieve their goals by improving management performance. We have a team of specialists in education, human resources management, healthcare, and technology to ensure your business’s digital transformation. **If you are interested in working with cutting-edge technologies at a company that values:** **A digital and relaxed environment** *Diverse, multicultural team full of opportunities* **Autonomy at work** *We recognize your talent. Enjoy the freedom to propose solutions* **Development** *We value your dedication and want you to grow with us* **Making a difference** *Grow with us and change the lives of millions of people* ***We are seeking*** **an Infrastructure Coordinator (SysOps)!** **Responsibilities and duties** Operations, Continuity, and Technical Support * Coordinate the SysOps/Infrastructure team in managing servers, networks, storage, and backup environments. * Ensure production environment availability, performance, and stability levels. * Plan and oversee monitoring, backup, disaster recovery, and business continuity routines. * Manage hybrid environments (on\-premises and cloud), supporting cost and capacity optimization initiatives. * Lead resolution of critical incidents (N2/N3\), escalations, and on-call duties. * Support infrastructure migration, expansion, and modernization projects. People Management * Lead, develop, and engage the team, conducting 1:1s, feedback sessions, performance evaluations, and individual development plans. * Promote the team’s technical and behavioral growth, supporting career advancement and succession planning. * Participate in recruitment, selection, and onboarding of new team members. * Manage task allocation, team capacity, shift scheduling, and on-call rotations. * Monitor team climate, engagement, and retention. * Collaborate closely with the Tech Leader to ensure alignment between technical decisions, people leadership, processes, and outcomes. Process and Delivery Management * Manage and prioritize team requests, projects, and backlog. * Conduct routine management ceremonies, such as dailies, planning meetings, and retrospectives. * Ensure adherence to ITSM processes—including incident, problem, and change management. * Promote continuous improvement through post\-mortems, root cause analysis, and lessons learned. * Maintain up-to-date documentation, operational procedures, and knowledge base. Governance, Vendors, and Strategy * Define and monitor infrastructure security policies in collaboration with Information Security. * Manage infrastructure vendors, contracts, and services. * Support budgetary management of the area (OPEX/CAPEX). * Ensure compliance with regulatory requirements, audits, and LGPD. * Track operational metrics and present results to leadership. * Contribute to strategic planning, OKRs, and the infrastructure evolution roadmap. **Requirements and qualifications** **We expect you to have** * Bachelor’s degree in Computer Science, Computer Networks, Information Systems, or related fields. * Experience in leadership and people management. * Solid experience with: * Operating systems: Windows Server and Linux (advanced administration). * Virtualization: VMware, Hyper\-V, or Proxmox. * Cloud: AWS, Azure, and OCI (infrastructure resource administration). * Networks: TCP/IP, VPN, firewalls, and load balancing. * Monitoring: Zabbix, Nagios, Grafana/Prometheus, or Datadog. * Backup and disaster recovery: Veeam, Bacula, or equivalent solutions. * Automation: Ansible, Terraform, and scripting in PowerShell/Bash. * Security and identity: Active Directory, access policies, patch management, and enterprise antivirus. * ITSM: ticket and change management tools (e.g., Zendesk). **It will be a plus if you have** * ITIL Foundation certification. * Cloud certifications such as AWS Certified SysOps Administrator or Microsoft Certified: Azure Administrator Associate. * Virtualization certifications such as VMware VCP. * Networking certifications such as Cisco CCNA. * Experience applying Artificial Intelligence to operations, automation, and process improvement. * Knowledge of FinOps and cloud cost governance. * Knowledge of SRE (Site Reliability Engineering) practices. **Additionally, we consider the following competencies important:** * Situational leadership, adapting management style according to team maturity and needs. * Operational organization and discipline in highly critical environments. * Ability to maintain balance and make decisions during crises. * Clear and objective communication with technical teams and leadership. * Sense of urgency coupled with impact and risk assessment. * Business continuity and operational resilience mindset. * Collaboration with Security, DevOps, Development, and Support areas. * Accountability for departmental results. * Ability to develop people, delegate responsibilities, and foster autonomy. * Continuous improvement and innovation mindset. **Additional information** * Employment type: REMOTE \- CLT **Benefits that make a difference:** Continuous training to keep you ahead VA/VR for your daily comfort Comprehensive medical assistance for your well\-being Birthday Day Off because celebrating matters Wellhub \- Gympass for body and mind care Pluxe\-Cuida, offering psychological, financial, and legal support SESC for leisure, culture, and well\-being Extended paternity leave to spend more time with your family **ABOUT TECHNE** Techne is a technology company that simplifies people’s lives every day. We operate across three main business lines, each targeting a specific market segment: **Agile Development (Cronapp):** A platform accelerating the development lifecycle—from ideation to deployment—enabling up to 70% time savings when building complex systems. **Educational Management (Lyceum):** Comprehensive digital solutions and services for academic, administrative, and financial management of educational institutions, unifying all processes—from student acquisition to graduation—in a single system. **Public Sector HR & Payroll Management (Ergon):** An HR and payroll management system designed exclusively for the public sector, processing R$130 billion annually in personnel expenses. We are passionate about innovation and foster team collaboration to maximize synergy. Our commitment is to deliver value to our clients and create experiences that make daily routines simpler and more fluid through our solutions and services. **Check out our open positions and simplify with us.**