Job Summary: Provide customer service and technical support for telecommunications networks, seeking agile solutions and maintaining up-to-date records of interactions. Key Highlights: 1. Telecommunications network technical support 2. Problem diagnosis and resolution (troubleshooting) 3. Customer service **RESPONSIBILITIES:** Provide customer service and technical support for telecommunications networks; register and track ombudsman requests, complaints, service requests, and other customer needs; seek agile solutions while adhering to company service protocols. Conduct basic evaluations of customer equipment (modem, Wi\-Fi router, telephone lines); install and uninstall software or tools for internal and external customers; maintain updated records of all customer interactions; ensure effective follow-up. Resolve basic issues during the first contact, with support from other team members when necessary; clearly define the company's and customer's respective responsibilities; clearly and responsibly explain required actions—even in cases outside the company's direct scope—to transcend technical responsibility and offer assistance whenever possible. **REQUIREMENTS:** Relevant work experience; basic knowledge of technologies such as Wi\-Fi, internet connectivity, and communication protocols (e.g., ICMP, LAN, WAN); familiarity with telecommunications networks; basic understanding of telephony protocols such as SS7 and SIP; knowledge of GPON networks and related technologies; ability to diagnose and resolve problems (troubleshooting); proficiency with ERP management systems (MKSolutions); experience with customer service. **WORK SCHEDULE:** Monday to Friday, from 08:00 to 18:18\. **BENEFITS:** Transportation allowance Meal allowance Food allowance Medical and dental assistance Register your resume at buscarvagas.com.br and stay informed about the best opportunities.
João Silva
Indeed · HR
João Silva
Indeed · HR
