HELP DESK SUPPORT TECHNICIAN

Description

Job Summary: Perform procedures to resolve first-level requests, using and updating the knowledge base, and escalate to higher levels if necessary. Key Highlights: 1. First-level support, including remote assistance 2. Use and update of the knowledge base 3. Resolution of service catalog requests Performs necessary procedures to resolve requests listed in the service catalog and categorized for first-level support, including remote assistance, by using and/or updating the knowledge base. Escalates tickets to higher support levels in case of unsuccessful resolution. Education Technical school graduate in Information Technology, Telecommunications, Electronics, or Electrotechnics. Professional Experience Minimum of 12 months of professional experience in the field. Compensation: R$2\.500,00 \- R$3\.000,00 per month Benefits: * Medical assistance * Meal allowance * Food voucher * Transportation voucher Work Location: On-site