Front Desk Supervisor

Description

Job Summary: Supervise daily front desk operations, lead and train the team, ensure excellence in guest service, and resolve conflicts. Key Highlights: 1. Leadership and training of the front desk team 2. Focus on excellence in guest relations (Guest Relations) 3. Coordination with other departments to ensure room availability Supervise daily front desk operations (check\-in/check\-out), lead, train, motivate, guide, and evaluate team performance by providing constructive feedback; ensure excellence in guest service and resolve conflicts. Responsible for monitoring revenue, maintaining area organization, and ensuring compliance with internal policies. Address requests, inquiries, and complaints promptly and professionally, focusing on maximum guest satisfaction (Guest Relations). Verify payments, postings, daily cash closing, and ensure data accuracy. Coordinate with Housekeeping (cleaning), Maintenance, and Reservations departments to guarantee room availability. Inspect team presentation (uniform/hygiene) and front desk organization. Ensure management information flows effectively to the team and vice\-versa, keeping all aligned. \- Requirements: Prior experience as a hotel front desk supervisor; knowledge of hotel management systems, preferably ERBON; leadership, communication, proactive problem-solving, and conflict management skills; flexible working hours (6-day rotation schedule); fluency in Spanish and English; valid Brazilian driver's license (Category B). Compensation: R$2\.625,00 \- R$3\.200,00 per month Benefits: * Basic food basket * Corporate partnerships and commercial discounts * Commuter allowance (Vale\-transporte) Selection Questions: * In which city and neighborhood do you currently reside? * Do you hold a valid Brazilian driver's license (Category B)? * Have you previously worked with the Erbon system? * If selected for this position, are you available to start immediately? Education: * Currently enrolled in or having interrupted a bachelor's degree program (Mandatory) Experience: * Front desk leadership experience in the hospitality industry (Mandatory) Language: * Fluent or intermediate English and Spanish (Mandatory) Work Location: On-site