Customer Support

Description

Job Summary: We are seeking a proactive professional for consultative and humanized customer support, with a focus on sales and managing the customer journey via social media. Key Highlights: 1. Consultative and humanized customer support via WhatsApp Business and social media 2. Customer journey: from first contact to after-sales 3. Assisting with commercial routines and system organization **Job Title:** Customer Support (Sales Focus on WhatsApp and Instagram) **Location:** Av. Eduardo Andréia Matarazzo, 3309, Ribeirão Preto \- SP 14060810 **Company:** REI DO FITNESS LTDA **Job Posting Summary** **Compensation:** R$ 2\.200,00 per month **Employment Type:** Full-time, CLT (Consolidation of Labor Laws) **Job Description:** We are looking for a proactive and organized professional to join our sales team in **Customer Support**, focusing on sales conversion through our social media channels (WhatsApp and Instagram). **Responsibilities:** * Provide consultative and humanized customer support via WhatsApp Business (Multi360), Instagram (Direct Messages and Comments), and Facebook; * Guide the customer journey: initial contact, needs identification, quotation delivery, negotiation, sale closure, and after-sales; * Maintain organized conversations to handle high message volumes, ensuring no customer remains unanswered; * Promptly and courteously address customer inquiries about our products; * Assist with commercial routines and spreadsheet/system organization. **Mandatory Requirements:** * Completed high school education; * Organized, agile, and focused profile; * Strong written and verbal communication skills (ability to express oneself clearly and effectively with customers); * Proficiency in computer applications and Google Sheets (will be assessed). **Preferred Qualifications (non-eliminatory):** * Prior experience in customer support or online sales (WhatsApp/social media); * Familiarity with the Bling ERP system; * Basic knowledge of negotiation and sales closing techniques. **We Offer:** * Fixed salary: R$ 2\.200,00 per month; * Transportation allowance; * Initial training and team support. **Work Schedule and Location:** * Monday to Friday, 7:00 AM to 5:00 PM (1 hour 12 minutes break); * Ribeirão Preto – SP (100% in-person). Selection process ongoing – limited positions available. **Interested Candidates:** Click “Apply” on this posting to schedule your interview. Interviews will be conducted in person at our physical location, possibly including practical tests. **Benefits:** * Transportation allowance Employment Type: Full-time, CLT (Consolidation of Labor Laws) Compensation: R$2\.200,00 per month Benefits: * Transportation allowance Screening Question(s): * Do you have experience in customer support and sales via WhatsApp and Instagram? * This position requires handling multiple conversations simultaneously. How do you organize yourself to manage everything effectively? * Are you comfortable with typing, spreadsheets, and management systems (e.g., Bling)? Work Location: In-person