Job Summary: This professional will assist in managing and controlling the schedules of Technical Assistants and handling customer issues and complaints. Key Highlights: 1. Support customer satisfaction and resolve complaints efficiently. 2. Provide accurate information about products and company policies. 3. Monitor customer feedback and identify areas for improvement. We are one of the largest plastic producers, converters, and recyclers. We invest in sustainable innovation and offer comprehensive, innovative plastic packaging solutions to various industries, as well as compounds, recycled resins, masterbatches, and machinery—produced using the highest-quality raw materials and equipment available in the market. Our purpose is to enhance quality of life through the development of innovative and sustainable packaging solutions, optimizing resources and supporting the circular economy for plastics. If you identify with our company, join VALGROUP—we’ll go much further together! **\#transformplasticwithus** **Responsibilities and Duties** * Assist in managing and controlling the schedules of Technical Assistants; * Assist promptly and efficiently with customer issues and complaints, ensuring customer satisfaction; * Assist with travel expense reports for Technical Assistance; * Serve as the primary point of contact for issues escalated by the Customer Service team; * Provide accurate information regarding products, services, company policies, and procedures; * Support monitoring of customer feedback and identification of areas for improvement; * Organize customer complaints and feedback; * Organize RVTs (Technical Visit Reports); * Contact customers to collect product complaint information and forward it to Technical Assistance and relevant internal departments; * Deliver action plans and FCA (Failure Cause Analysis) reports from production departments to customers; * Register and issue product return notifications. **Requirements and Qualifications** Administration, Engineering, or related fields. Proficiency in Microsoft Office suite. Basic knowledge of Salesforce. Basic knowledge of SAP (ERP). Basic knowledge of Power BI. **Additional Information** We care about the well-being of our people; therefore, we offer a benefits package designed to support a healthier and more complete life: * Health insurance for employees and dependents; * Dental insurance for employees and dependents; * Profit-sharing program; * On-site meal allowance; * Basic food basket; * Commuter shuttle service; * Partnerships with educational institutions offering tuition discounts for employees and dependents; * Life insurance. With nearly half a century in the market, **Valgroup** has established itself as a reference in plastic production, conversion, and recycling, with strategically located facilities across Brazil and worldwide. Employing over 7\.000 people across its plants, the company operates with the purpose of enhancing society’s quality of life through innovative and sustainable packaging solutions. **OUR PURPOSE** To enhance society’s quality of life through innovative and sustainable packaging solutions. **OUR VALUES** * **Sustainability** is embedded in our DNA—we lead the transformation of our industry toward sustainability. * Our pursuit of **Innovation** is relentless. We innovate in products, processes, equipment, and services. * We are great because we are simple—and we are committed to continuing our growth while preserving **simplicity**. * We grow by being recognized for our **agility**, and regardless of our size, we must never compromise on it. * We **respect** all our **relationships**: not only among employees but also with customers and suppliers. Together, we drive the disruptions we aim to bring to our segment. * We **dedicate ourselves wholeheartedly to our people**: striving for their satisfaction, continuous development, and engagement. * We work with a strong sense of **belonging**: we all feel like owners of both the company and its mission.
João Silva
Indeed · HR
João Silva
Indeed · HR
