Coupa System Administrator

Description

The Coupa System Administrator is responsible for the day\-to\-day operations, support, and stability of the Coupa platform. This role ensures smooth system performance by managing incidents, troubleshooting issues, supporting end users, and maintaining system configurations. ### **Key Deliverables:** * Timely resolution of incidents and service requests based on SLA targets * Enables high system availability and performance * Effective communication to end users during incidents and changes * Minimal disruption during Coupa releases and updates * Continuous improvement of support processes ### **Core Responsibilities****:** * Incident Management \& Support: Monitor, log, prioritize, and resolve incidents * Troubleshooting: Diagnose and fix procurement, invoicing, and supplier issues * End User Support: Communicate and assist users effectively * System Administration: Manage roles, access, and configurations * Change \& Release Support: Assist in deployments and UAT * Continuous Improvement: Enhance processes and documentation ### **Role Requirements****:** * Strong communication and customer\-service mindset * Experience with Coupa administration * Understanding of Source\-to\-Pay processes * Experience with incident management and troubleshooting Familiarity with ticketing tools **We offer\*:** * Flexible working format \- remote, office\-based or flexible * A competitive salary and good compensation package * Personalized career growth * Professional development tools (mentorship program, tech talks and trainings, centers of excellence, and more) * Active tech communities with regular knowledge sharing * Education reimbursement * Memorable anniversary presents * Corporate events and team buildings * Other location\-specific benefits * not applicable for freelancers