Responsibilities ; Conduct collections via telephone, email, and other communication channels. Negotiate payment terms and agreements with delinquent clients. Analyze and reconcile accounts receivable, identifying outstanding items. Prepare collection reports and performance indicators. Maintain the collections system up to date with accurate information. Requirements ; High school diploma; bachelor’s degree in administrative or financial fields preferred. Experience in collections, negotiation, or related areas. Proficiency in computer applications (Microsoft Office suite). Knowledge of collections management systems is desirable. Skills ; Strong verbal and written communication skills. Negotiation and persuasion abilities. Organizational skills and attention to detail. Ability to handle difficult customers. Proactivity and results-oriented mindset.