JUNIOR CUSTOMER SERVICE REPRESENTATIVE (Temporary)

Description

Job Summary: The Customer Service Representative is responsible for providing customer service by delivering information, clarifying doubts, and proactively and empathetically resolving issues. Key Highlights: 1. Customer service focused on problem resolution 2. A dynamic role requiring proactivity and communication 3. Opportunity to develop communication and empathy skills **Job Description:** ---------------------- The Customer Service Representative is responsible for providing customer service by delivering information, clarifying doubts, and resolving issues. The professional must possess communication skills, be proactive, and demonstrate empathy when handling diverse situations. **Mandatory Requirements:** ------------------------------ Completed high school education; 18 years of age or older; Basic or intermediate Microsoft Office package; Basic computer literacy; Strong verbal and written communication skills; Customer service experience; **Desirable Requirements:** -------------------------- Familiarity with customer service metrics and systems; Proactive, solution-oriented, communicative, and courteous profile. **Employment Type:** -------------------------- CLT **PwD (Persons with Disabilities):** -------- NO **Salary:** ------------ $1,714\.28 **Benefits:** --------------- Meal allowance (R$25.56 daily) Health and dental insurance Transportation allowance SESC partnership **Work Location:** ---------------------- LOGOS \- ENEL in Sobral **Working Hours:** ------------------------ Monday to Thursday: 7:30 AM to 5:30 PM; Friday: 7:30 AM to 4:30 PM **Additional Information:** --------------------------- WEEKLY WORKLOAD: 44 hours per week — 8 hours per day and 1-hour break. Monday to Thursday: 7:30 AM to 5:30 PM; Friday: 7:30 AM to 4:30 PM. SELECTION PROCESS: HR Interview, Manager Interview, FEA Training