Job Summary: Backoffice customer service, handling cancellation requests, account movements, and clarifications regarding the Digital Account and Loyalty program. Key Highlights: 1. Backoffice customer service 2. Deadline monitoring 3. Handling critical complaints **Here’s what you’ll find at Dotz** Big Dream People who deliver results We value our People Owner’s mindset We embrace the journey with passion **Responsibilities and Duties** * Provide backoffice customer service (including occasional proactive outreach) to handle cancellation requests, Digital Account movements, registration updates, and other clarifications related to the full lifecycle of the Digital Account and Loyalty (Loyalty Program), while monitoring compliance with response deadlines. * Handle complaints received through critical channels: Reclame Aqui, Consumidor.gov, PROCON, Central Bank of Brazil (Bacen), and/or Small Claims Courts (JEC). **Requirements and Qualifications** * VPN, E\-mail, Fresh, auzituck, analyzer, SalesForce, etc. **Additional Information** * Hybrid work model * SulAmérica health insurance * SulAmérica dental insurance * Annual variable compensation (PLR) * Flexible benefits card :) * Birthday Day Off * Dotz birthday bonus * Dotz birthday bonus based on tenure, starting from the second year * Discounts at major pharmacy chains * TotalPass * Childcare allowance * Partnership with Open English * Numerous other initiatives and many Dotz rewards within our Render More Program * **\#JoinDotz!** We are a company founded in 2000 to increase the purchasing power of Brazilians. We achieve this by delivering benefits access to people across Brazil. Over the past 20 years, we’ve reached over 50 million people nationwide who feel empowered to achieve more — a company with a story to tell. We became known for our work in loyalty programs, connecting consumers with our partners through reward delivery. We maintain numerous partnerships across diverse sectors: major retail chains, e\-commerce platforms, leading banks, and the country’s largest mobile telecommunications company. Today, Dotz is much more than that. Through our super app, we provide direct access to benefits for consumers. The Dotz app includes a digital account and other financial services. Users who pay with Dotz gain benefits on every purchase they make. Additionally, they enjoy the freedom to choose their preferred benefit type: products, services, discounts, or even cashback into their account. Using Dotz transforms routine payments into access to advantages. The more you use it, the more you earn. Living with Dotz means earning while living. A multifaceted system integrated into a single app to democratize access to benefits. With Dotz, you can do more. **How cool is that!** We were recently recognized by our customers in major national awards in the loyalty program category: we won 1st place in the Reclame Aqui Award 2020 and were named the “most enchanting company for customers” in the Modern Consumer Survey. **\#JoinDotz** **We’re building a more plural and diverse Dotz for everyone!** We’re implementing initiatives that foster an innovative, ethical, inclusive, and safe workplace — one that **respects people and their individualities**. Dotz recognizes that diversity is integral to **\#OurPeople**, and therefore, we actively promote an inclusive culture. We do not discriminate based on race, color, religion, gender identity, sexual orientation, nationality, disability, or age at any stage of the selection process, reaffirming our commitment to diversity.
João Silva
Indeed · HR
João Silva
Indeed · HR
