Description: * Completed high school education — Required * Currently pursuing higher education — Preferred * Microsoft Office Suite (Basic) * Use of Word, Excel, and Outlook for document organization and communication. * Computer literacy (Intermediate) * Navigation of internal systems, searching for and handling digital files. * Document Management (Basic) * Organization, archiving, and verification of certificates, translations, and consular documents. * Customer Service (Intermediate): Clear and concise communication via email, WhatsApp, and telephone. * Search for, collect, organize, and archive documents required for citizenship processes. * Ensure documentary compliance according to legal requirements. * Update and maintain records in internal systems. * Clarify customer inquiries and provide support throughout the process. * Build close relationships with customers and stakeholders, ensuring clear and efficient communication. * Facilitate interdepartmental communication among teams involved in the process. * Ensure proper flow of information and documents between departments (legal, translation, civil registry, etc.). * Support administrative activities to ensure process efficiency. * Monitor stages and deadlines of citizenship processes, ensuring compliance and efficiency. * Track metrics and indicators to guarantee on-time delivery. * Verify the integrity and compliance of documents submitted by customers. * Prepare compliance reports and identify necessary adjustments. * Identify risks and propose solutions in specific cases. * Serve customers while ensuring alignment and satisfaction. * Support management in operational and administrative activities, assisting in training new staff. 2512170202551922632