We are looking for a professional with strong communication skills, a sense of urgency, and a focus on quality service to join our team! This person will be responsible for providing support to the internal team and partners, ensuring prompt responses, accurate information, and excellence in the service experience. Responsibilities: * Provide prompt and high-quality service to the internal team and partners via WhatsApp; * Conduct consortium proposal simulations and analyses to identify optimal opportunities according to partner guidelines; * Monitor pending service items, ensure timely follow-ups, and guarantee partner satisfaction. Requirements: * Completed high school education (a bachelor’s degree in progress or completed is preferred); * Strong verbal and written communication skills; * Analytical ability and problem-solving skills; * Basic computer literacy; * Intermediate proficiency in Excel; * Familiarity with systems (ERP, CRM, or similar platforms); * Prior experience in consortium operations is a plus.