ADMINISTRATIVE ANALYST

Description

**Job Description:** ---------------------- Perform document analysis and customer registration; Activate, dispatch, track, block, and cancel products; Monitor customer billing with a focus on process improvement; Replenish customer balances; Monitor device inventory; Provide support via tickets; Mitigate process failures; Perform other duties within the area. **Mandatory Requirements:** ------------------------------ Bachelor's degree in Administration, Management Processes, Financial Management, Information Systems Technology (TADS), or related fields in management and technology; Data analysis skills and advanced knowledge of spreadsheets; Basic knowledge of AI; ERP system knowledge (Totvs); Python knowledge is a plus; Knowledge of postal dispatch and monitoring workflows is a plus; Technology knowledge, preferably with process automation. **Desired Qualifications:** -------------------------- Effective communication, emotional intelligence, adaptability, problem-solving skills, teamwork, critical thinking, personal results orientation, ability to manage processes and customers. **Employment Type:** -------------------------- CLT **PwD (Persons with Disabilities):** -------- NOT APPLICABLE **Benefits:** --------------- Meal allowance via Eucard card; Eucard Multi-Benefits Card (debit and credit); Individual Performance Index; Birthday card; Christmas card; SESC and AMIC partnership benefits; Discount at FAG University Center; English school discounts; Co-payment dental plan, extendable to dependents; Co-payment health plan; Longevity bonus; Eucatur bus ticket discounts; Departmental bonus; Eu Mais Saúde program. **Work Location:** ---------------------- GIMAVE CASCAVEL **Working Hours:** ------------------------ Monday to Friday, 08:00–12:00 and 13:12–18:00