TRAINING INSTRUCTOR - PORTO ALEGRE - RS

Description

Job Summary: We are seeking a Training Instructor to develop and train employees, managers, and franchisees, ensuring standardization, quality, and food safety. Key Highlights: 1. Lead the development of restaurant teams across the network 2. Contribute to revenue growth strategies 3. Support the implementation of new procedures and standardizations JOB MISSION: We seek a Training Instructor to develop and train employees, managers, and franchisees of the Giraffas Network, ensuring process standardization, service quality, and food safety. This person will be responsible for delivering theoretical and practical training during restaurant openings and refresher sessions, driving team growth, supporting revenue-increase strategies, and contributing to excellence in our customers' experience. KEY RESPONSIBILITIES: * Ensure excellence in customer service delivery. * Lead the development of restaurant teams across the network. * Contribute to revenue growth strategies across sales channels and portfolio analysis. * Support the implementation of new procedures, refresher training, and process standardizations. REQUIREMENTS AND QUALIFICATIONS: * Completed high school education; * Prior experience in restaurants, food service chains, or in team training/capacitation roles. * Availability for frequent travel and extended stays outside the city (up to 30 days). * Practical knowledge of restaurant operations, good manufacturing practices, and food safety. * Ability to conduct theoretical and practical training with focus on engagement and learning. * Strong interpersonal skills, clear communication ability, influence, and teamwork orientation. * Flexibility, resilience, self-confidence, and customer focus. Preferred Qualifications: * Experience as a training instructor or in leadership roles within restaurants. * Knowledge of operational indicator analysis and sales strategies. * Familiarity with training methodologies (e.g., P.A.P.A – Prepare, Present, Practice, Evaluate). Minimum Education Level: High School (Secondary Education) Willingness to travel * Totalpass * Giraffas App Voucher * Transportation Allowance * Life Insurance * Payroll-deductible Loan * Meal and Food Allowance * Medical Assistance * Educational Partnerships * Private Pension Plan * Wellhub * Structured Career Path * Dental Assistance * Birthday Day Off * Pharmacy Partnership * Profit Sharing