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Job Summary: The Technical Post-Sales Consultant will provide consultative service to customers, ensuring accurate diagnostics, preparation and negotiation of estimates, service follow-up, and qualified vehicle delivery, aiming for customer satisfaction. Key Highlights: 1. Consultative service and excellence in post-sales results. 2. Opportunity for professional and personal growth in a welcoming environment. 3. Providing automotive consulting and building customer loyalty with transparency. We are a multi-brand group operating in the sale of new and used vehicles, accessories, consortia, fleet management, insurance, and post\-sales services through our network of dealerships, as well as car rental (mobility) services. We are seeking a **Technical Post-Sales Consultant** to **provide consultative service to customers in the post\-sales phase, ensuring accurate diagnostics, preparation and negotiation of estimates, service follow-up, and qualified vehicle delivery, guaranteeing maximum customer satisfaction and contributing to dealership profitability and brand credibility.** If you are agile, delight customers, and value excellence in results, join our ***team***! ***We are Grupo NewChase and we grow together!*** **Responsibilities and Duties** * Provide in-person or telephone service to customers for preventive and corrective maintenance, diagnostics, or other services, following the manufacturer's standard procedures to ensure excellent service. * Pre-analyze the service history of scheduled vehicles in corporate systems, verifying latest services performed, mileage, and pending items, to prepare accurate estimates and conduct consultative sales. * Conduct initial inspection (check\-list) in the presence of the customer, documenting damages, general vehicle condition, and opportunities for selling services, parts, and accessories. * Provide automotive consulting regarding necessary services, clearly and transparently advising the customer from a technical standpoint to ensure satisfaction and loyalty. * Prepare service and parts estimates in the corporate system, explain them in detail to the customer, negotiate pricing and terms, and close the sale. * Provide additional estimates when further needs are identified during service execution. * Stay updated on group commercial policies (payment methods, values, * campaigns), accurately conveying this information to customers. **Requirements and Qualifications** **You:** * Have completed high school; * Hold an active Category B driver's license. *The \#GrupoNewChase is your place!* **Additional qualifications considered advantageous:** * Technical course in Automotive Mechanics, Bodywork, Painting, or related fields is desirable. * Prior experience in consultative customer service and sales at an automotive dealership. * Experience with service order creation, estimate preparation, and vehicle maintenance tracking. * Advantageous: basic knowledge of automotive diagnostics. **Additional Information** **What we offer:** * Market-competitive salary; * Health insurance; * Dental insurance; * Meal or food allowance; * Transportation allowance; * Life insurance; * WellHub (formerly Gympass) \- extended to up to 3 dependents; * Free telemedicine \- extended to spouse, children; * Free psychological support \- extended to spouse, children; * Discounts on undergraduate, postgraduate, MBA, and 100% online English courses; * Corporate University; * Employee recognition program based on tenure; * Maternity care program. **WE ARE GRUPO NEWCHASE AND WE GROW TOGETHER** We are a mobility group with national prominence in the automotive market, boasting over 30 years of service excellence and continuous growth. We began our journey in 1991 in Vitória da Conquista/BA and today operate across 8 Brazilian states (Alagoas, Bahia, Ceará, Minas Gerais, Pará, Pernambuco, Sergipe, and Tocantins). Over the years, we have significantly expanded our operations, currently operating more than 40 dealerships representing Toyota, Lexus, BMW, Mini, Audi, Volvo, Chery, Chevrolet, Hyundai, Volkswagen, and GNC Seminovos. Additionally, we operate the Customer Retention Center, our hub responsible for the Group’s entire digital strategy and monitoring. Check out our official website to learn about our journey: https://www.gruponewchase.com.br/. **HERE AT THE GROUP YOU’LL FIND:** * A welcoming and diverse environment; * Continuous professional and personal growth; * Professional development programs. **JOIN US IN THIS JOURNEY!** Grupo NewChase stands out for its constant pursuit of innovation and humanization, focusing all efforts on a single purpose: “To offer and deliver the best results in excellence to our customers, employees, and partners, recognized for our \#SpeedandQuality DNA.” We are market leaders for all brands we represent!
