Technical Consultant

Description

Job Summary: The Technical Consultant will be responsible for providing technical support to customers, diagnosing issues, and ensuring satisfaction through high-quality service. Key Highlights: 1. Technical support, diagnostics, and customer satisfaction guarantee 2. Verification and enforcement of control tool completion 3. Sales of maintenance services We are seeking a Technical Consultant to join our team. The professional will be responsible for providing technical support to customers, diagnosing mechanical and electronic issues, and ensuring customer satisfaction through high-quality service. Responsibilities: . **Ensure service and customer service quality** · Verify and enforce correct completion of the Manufacturer's Control Tools; · Install protective covers (for seats, floor mats, steering wheel, and gear shift and handbrake levers) in front of the customer at all times; · Ensure proper application of brand methods and procedures (e.g., use of protective covers); · Guarantee functionality of the scheduling system; · Receive vehicles from the workshop and open service orders; Perform sales of maintenance services; **Requirements:** High school diploma; Microsoft Office proficiency; driver's license. Primavia is a dealership group operating for 30 years, representing the brands: OMODA | JAECOO, BYD, FIAT, RENAULT, NISSAN, JEEP, RAM, PEUGEOT, CITROEN, CHERY, YAMAHA, and VENTURA EXPERIENCE, distributed across 13 cities in the states of Minas Gerais, Goiás, Bahia, Tocantins, and the Federal District. Its objective is to enhance competitiveness factors for its dealerships. For more information: https://www.grupoprimavia.com.br Employment Type: Full-time CLT Salary: R$1\.621,00 per month Benefits: * Transportation allowance Experience: * Customer Service (Mandatory) License/Certification: * Driver's License Category A (Mandatory) Work Location: On-site