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Job Summary: Customer service professional with experience in workshop administrative routines, estimate preparation, and use of management systems. Key Highlights: 1. In-person and telephone customer service with a focus on customer satisfaction 2. Complete management of service orders and post-sales follow-up 3. Preparation and negotiation of detailed estimates **1\. Customer service experience** * In-person and telephone customer service. * Opening and closing of Service Orders (SO). * Clear explanation of diagnoses and estimates. * Ability to handle complaints and provide accurate follow-ups. **2\. Workshop administrative routine experience** * Service scheduling. * Warranty control. * Contact with the manufacturer, when necessary. * Generation of reports and monitoring of post-sales indicators. **3\. Experience in preparing and interpreting estimates** * Preparation of detailed estimates. * Explanation of repair requirements and parts to customers. * Negotiation and approval of services. **4\. Experience with management systems (DMS)** * Use of systems designed for dealerships (e.g., Autogest, Linx, Consinco, Saga, etc.). * Control of SOs, parts, and customer history. **5\. Experience in follow-up** * Customer follow-up during and after service. * Delivery confirmation. * Post-service contact (active post-sales). **Requirements:** High school diploma; Microsoft Office suite; driver's license. Primavia is a dealership group operating for 30 years, representing the following manufacturers: OMODA | JAECOO, BYD, FIAT, RENAULT, NISSAN, JEEP, RAM, PEUGEOT, CITROEN, CHERY, YAMAHA, and VENTURA EXPERIENCE, distributed across 13 cities in the states of Minas Gerais, Goiás, Bahia, Tocantins, and the Federal District. Its objective is to enhance competitiveness factors for its dealerships. For more information: https://www.grupoprimavia.com.br Job Type: Permanent CLT Compensation: R$1\.621,00 per month License/Certification: * Category A Driver's License (Mandatory) Work Location: On-site
