Technical Consultant

Description

Job Summary: Technical Consultant responsible for technical support, diagnosis of mechanical and electronic issues, and high-quality service to ensure customer satisfaction. Key Highlights: 1. Technical support and diagnosis of mechanical/electronic issues. 2. Ensuring customer satisfaction through high-quality service. 3. Selling maintenance services. We are seeking a Technical Consultant to join our team. The professional will be responsible for providing technical support to customers, diagnosing mechanical and electronic issues, and ensuring customer satisfaction through high-quality service. Responsibilities: . **Ensure service and service delivery quality** · Verify and enforce correct completion of the Manufacturer's Control Tools; · Install protective covers (for seats, floor mats, steering wheel, gear shift lever, and handbrake) always in the customer's presence; · Monitor correct application of the Brand's methods and procedures (e.g., use of protective covers); · Ensure scheduling system functionality; · Receive vehicles from the workshop and issue service orders; Sell maintenance services; **Requirements:** Completed high school education; Microsoft Office proficiency; driver's license. Primavia is a dealership group operating for 30 years, representing the following manufacturers: OMODA | JAECOO, BYD, FIAT, RENAULT, NISSAN, JEEP, RAM, PEUGEOT, CITROEN, CHERY, YAMAHA, and VENTURA EXPERIENCE, distributed across 13 cities in the states of Minas Gerais, Goiás, Bahia, Tocantins, and the Federal District. Its objective is to enhance competitiveness factors for its dealerships. For more information: https://www.grupoprimavia.com.br Job Type: Full-time CLT Compensation: R$1\.621,00 per month Benefits: * Transportation allowance Experience: * Customer Service (Mandatory) License/Certification: * Category B Driver's License (Mandatory) * Category A Driver's License (Preferred) Work Location: On-site