Senior Operational Controls Analyst

Description

Job Summary: Senior professional responsible for the Bank's product protection network, monitoring and mitigating risks, ensuring operational integrity, and handling incident resolution. Key Highlights: 1. Senior expertise in Internal Controls, Operational Risk, or Auditing. 2. Point of contact for incident resolution and strategic communication. 3. Continuous improvement and proposal of automations to mitigate risks. The Controls area is responsible for the Bank's product protection network, performing end-to-end monitoring from a business perspective, anticipating issues, and mitigating risks with strong focus on root cause correction of incidents. **Role Challenges** Ensure integrity and continuity of payment methods operations; monitor existing controls; serve as the focal point for incident resolution and strategic communication both internally with the team and in executive committees. **Responsibilities and Duties** * **Controls Management:** Monitor and manage specific Payment Methods controls, ensuring processes comply with internal standards and product journey requirements. * **Incident Management (Tickets):** Act on the front line when ticket creation is required, managing the full incident lifecycle. * **Technical Interface:** Serve as facilitator and "bridge" with IT teams and the Swat squad to ensure swift resolution of critical failures. * **Executive Reporting:** Consolidate data and transform operational metrics into monthly Executive Reports, presenting control health status and action plans to senior management. * **Continuous Improvement:** Identify gaps in current processes and propose automations or new workflows to mitigate operational risks. **Requirements and Qualifications** * Completed Bachelor's Degree * Senior Experience: Background in Internal Controls, Operational Risk, or Auditing, preferably in the financial sector (Credit Cards/Consortium/Pension). * Proficiency in Payment Methods * Ability to translate technical terms. * Problem Solving: Experience managing tickets (Jira or similar tools). **Additional Information** **BENEFITS** **Flexible Meal and Food Allowance;** **Health Insurance Plan;** **Dental Insurance Plan;** **Wellhub and TotalPass;** **Exclusive Bio Ritmo Gym for Employees:** at the Headquarters Complex; **Profit Sharing Program (PLR);** **Stock Ownership Program: Porto em Ação:** complementary to PLR until 2025; **Beach Volleyball and Multipurpose Courts:** at the Headquarters Complex; **Transportation Allowance;** **Van Transportation Services;** available at major access stations to Porto (Luz, Barra Funda, Santa Cecília, and Júlio Prestes); **Extended Parental Leave:** up to 40 days for all family configurations; **Extended Maternity Leave** of 6 months.; **Medical Clinic with Specialties:** at the Headquarters Complex and Barra Funda; **Childcare or Nanny Assistance;** **Life Insurance;** **Private Pension Plan – PortoPrev;** **Discounts on Products and Services;** **Scholarship Program: Reimbursement for undergraduate, graduate, or MBA studies;** **Monthly Running Events:** subsidy for major street races in São Paulo **Language Learning Reimbursement (English or Spanish);** **Teatro Porto:** exclusive sessions for Employees; **Library;** **Rest Room:** at the Headquarters Complex **Game Room:** at the Headquarters Complex **Massage and Podiatry Services:** at the Headquarters Complex **Work Location:** On-site (We operate hybrid work models, which will be discussed during the selection process); Porto is much more than an insurance company: it is a massive ecosystem leveraging technology to create solutions across four business verticals: **Porto Bank, Porto Saúde, Porto Seguro, and Porto Serviço**. Its reputation and recognition earned over more than seven decades underscore Porto’s scale — a business reference company built by and for people. Here, the pride of being part of a solid, ethical organization beats in the hearts of 13,000 employees — **an organization that transforms dreams into fantastic realities** for our more than 15.8 million customers. We operate through over 101 branches and regional offices across Brazil. Learning is embedded in our DNA, and here you’ll have **incentives, tools, and supportive colleagues to learn and grow every day**, in an inclusive, safe environment where everyone can be themselves and take pride in who they are — fostering respect and **living fully and well-being within a genuinely human company.** **DIVERSITY & INCLUSION AT PORTO** At Porto, we value diversity and believe a plural team is essential for developing our entire business, society, and each individual — understanding that every person is unique in building a more innovative and inclusive environment. Together, we work daily to build a safe, free, and welcoming space with greater plurality and respect. Therefore, we **strongly encourage applications from women, Black and Indigenous people, persons with disabilities, and LGBTQIA+ individuals** for all our open positions.