Description
Information Technology is seeking a Level 2 Support Analyst in Rio de Janeiro (Botafogo).
**Responsibilities:**
Medium-complexity technical support. Administration and support of Windows and Linux environments. Network and infrastructure service support. Infrastructure and service monitoring. Incident diagnosis and resolution. Ticket handling and follow-up. IT infrastructure administration and maintenance. Ticket and incident resolution. Support for Active Directory, DNS, DHCP, and VPN. Assistance with backup routines and service continuity. Monitoring and maintenance of corporate environments. SLA and operational quality assurance.
Bachelor's degree in progress. Relevant experience required.
**Compensation and Benefits:*** Salary: Please submit your salary expectation.
* Meal Allowance
* Food Voucher
* Transportation Voucher
**Additional Information:*** Contract: Permanent \- On-site.
* Duration: Full-time
* Working Hours: Business hours.