Responsible for supporting low- to medium-complexity activities of the company’s IT Operations team, ensuring quality and efficiency in delivered processes and services. **Responsibilities and Duties** * Provide technical support and assistance to the company’s technology users, guiding them on appropriate use of systems and applications and resolving low-complexity issues (e.g., machine formatting, installation of basic software packages such as Office and antivirus) via the service request/incident management tool (ServiceNow); * Monitor and evaluate systems and applications used by the company, identifying and reporting any failures or issues; * Assist in developing and updating technical documentation, user manuals, operational procedures, and other materials required for optimal functioning of information technology processes; * Act in alignment with the company’s organizational values and competencies; * Comply with legal requirements and internal policies by actively participating in training programs and reporting potential deviations; * Safeguard confidentiality of information per the Pottencial Code of Ethics. **Requirements and Qualifications** * Completed high school education; * Preferred: currently enrolled in a bachelor’s degree program in Computer Science, Computer Engineering, Information Systems, Information Technology, or related fields; * Basic knowledge of infrastructure; * Basic knowledge of Microsoft Office Suite; Basic knowledge of SharePoint. * **Additional Information** Meal Allowance (R$ 997.70/month); Food Allowance (R$ 771.13/month); SulAmérica Private Hospital Health Plan; SulAmérica Dental Plan; Profit Sharing Program (PLR); Alelo Christmas Basket Voucher (R$ 771.13); Life Insurance; Childcare or Babysitter Assistance (R$ 502.29, up to age 6); 6-month maternity leave and 20-day paternity leave; Birthday Day Off; Early 13th Salary Payment in May; TotalPass; OnHappy. **Pottencial is built by people, for people!** We invest in our **\#potters**, because we believe that **transforming the insurance market begins with embracing daily challenges** and striving to protect what matters most to people. We have been in the market for 15 years and already safeguard the lives, businesses, and assets of over 265,000 customers. We are more than 550 **\#potters**, spread across multiple locations, painting Brazil orange! For eight years, we have led the market in Guarantee Insurance, and for six years, we have held the position of second-largest player in Lease Guarantee Insurance. **Our \#ChampionTeam** breathes teamwork and focuses on results. Through a strong organizational culture, we have been certified by the **Great Place to Work (GPTW)** for five consecutive years as an outstanding workplace! We value respect for individuality, fostering a healthy work environment, and celebrating collective achievements. We offer diverse professional development opportunities, including training programs and tools designed to support the growth of our **\#Potters**. **DIVERSITY & INCLUSION** Our focus is on attracting talent—regardless of background! We embrace diversity and inclusion, **encouraging women, people with disabilities, individuals of all races and sexual orientations to apply for our positions and join us in revolutionizing the insurance market.** After all, diverse perspectives lead to faster, better solutions. **So, are you ready to become a \#potter and transform the insurance market with us?**