E-commerce Assistant

Description

Job Summary: Professional responsible for product registration and updates on e-commerce/marketplaces, customer service, and operational routine support. Key Highlights: 1. Experience with product registration on e-commerce/marketplaces 2. Customer service via chat, WhatsApp, and phone 3. Operational routine support and material creation using Canva Requirements: * Experience or familiarity with product registration on e-commerce/marketplaces * Basic knowledge of Canva * Strong communication skills for customer service * Basic computer literacy (basic Excel required) Main Responsibilities: * Register and update products on e-commerce (marketplace) platforms, such as Magazine Luiza, Mercado Livre, Casas Bahia, Amazon, and Shopee * Ensure product information quality (titles, descriptions, images, and categories) * Monitor orders across platforms, tracking status, deadlines, and potential follow-ups * Provide customer service via chat, WhatsApp, and phone, assisting with inquiries, orders, and after-sales support * Support the organization and standardization of listings * Assist in creating simple materials using Canva * Provide support for e-commerce operational routines Working Hours: Monday to Friday, 08:00–18:00, and Saturday 08:00–12:00 (alternating Saturdays). Employment Type: Full-time CLT Compensation: R$2.500,00 – R$3.000,00 per month Benefits: * Health insurance * Meal allowance * Transportation allowance Work Location: On-site