Contact Center Agent

Description

Contact Center Agent I **Main Responsibilities:** Track technical tickets opened by the Front Office team and, when necessary, contact the operational base to ensure acceptance of the ticket by the route technician. Direct and/or escalate issues to the Team Leader, ensuring proper logging and updates in the company’s internal and external systems. **What Are the Requirements?** * Education: Completed high school * Experience: 1 year in the call center field in a back-office role. * Shift schedule: 6 days on, 1 day off — from 6:00 AM to 2:20 PM **What Do You Gain From This?** * Profit and Results Sharing Program; * Private Pension Plan and Credit Cooperative; * Meal Voucher (with option to partially convert into Food Voucher) or On-site Restaurant — depending on work location; * Transportation Voucher; * Health Insurance, Dental Assistance, Pharmacy Assistance; * Life and Personal Accident Insurance; * Eleve-se (Support and counseling services provided by specialists in Psychology, Legal Affairs, Social Services, Nutrition, Physical Education, Physiotherapy, Financial Education, Pedagogy, and PET Advisory); * Extended Maternity/Paternity Leave; * Christmas Basket and Toys for children up to 11 years old; * Free online language learning platform; * Discount partnerships with universities and other educational institutions; * Wellhub. Compensation: R$1.518,00 – R$3.300,00 per month Selection Question(s): * Do you have call center experience in a back-office role? Work Location: On-site