**Our way of working in the team** ------------------------------- Transform your career with iFood! We are a Brazilian technology company and a reference in Latin America. Through innovative solutions, we connect thousands of restaurants to millions of consumers daily, with an average of 100 million orders per month. Beyond food delivery, we also operate iFood Mercado, iFood Farmácia, and iFood Pet. We also have iFood Pago, our Fintech, which includes iFood Benefícios—the iFood meal and food vouchers—and iFood Pago itself, the restaurant’s bank. Join us and be part of a team that is always ahead with cutting-edge technology and constant innovation, focused on building solutions for restaurants. **Your Daily Menu** ----------------------- * Absorb the work pace of Colab\+ and understand the criticality of post-sales, incorporating this context into deliverables; * Serve internal customers clearly and effectively, identify issues, propose solutions, and escalate actions within the 2-day SLA; * Practice active listening with external customers, record feedback, and identify improvement points for discussion with the team; * Participate in daily routines, syncs, working groups, and follow-up meetings, maintaining up-to-date records; * Organize operational tasks and track activities using Excel and internal tools; * Act proactively to resolve problems and serve as a support reference for other teams, acting with patience and intention. **Ingredients we seek** ----------------------------- * Clear and empathetic communication with internal and external customers; * Active listening and ability to translate feedback into concrete actions; * Proactivity in identifying and resolving improvement opportunities; * Task organization and management with focus on meeting deadlines and SLAs; * Ability to prioritize requests following the 80/20 principle; * Collaborative work and participation in constructive discussions; * Eagerness to learn quickly and adapt to new routines and tools; **To Enhance the Flavor:** * Experience or interest in visual communication. **About Us** ------------- At iFood, we believe in the power of diversity to drive \#Innovation and achieve \#OutstandingResults; therefore, we do not discriminate against candidates with disabilities, gender, sexual orientation, race/ethnicity, age, origin, family composition, or appearance. We have volunteer-led FoodLover groups where we discuss Race, Gender, LGBTQI\+ and PcD topics. We aim to be the company where people choose to grow and contribute to realizing dreams, \#AllTogether. Explore our initiatives **What are you hungry for?** ------------------------- We, FoodLovers, are hungry for innovation and results. We constantly strive to do our best, thinking "outside the box" and acting with agility and responsibility! We are hungry for diversity, knowledge, and sharing. We work in a highly versatile environment. Do you know what makes our special recipe? People! Come be part of it
João Silva
Indeed · HR
João Silva
Indeed · HR
