Administrative Maintenance Assistant

Description

Job Summary: As the Administrative Leasing Assistant, you will be responsible for managing and prioritizing maintenance requests, interacting with service providers, and monitoring execution to ensure customer satisfaction. Key Highlights: 1. Strategic support in property preservation and residents' well-being 2. A dynamic, collaborative environment with growth opportunities 3. Focus on efficiency, transparency, and high-quality standards Description **About Santa Ilha:** For over 12 years, Santa Ilha has been transforming dreams into addresses. We began our journey in the southern part of the island and today are also present in downtown Florianópolis, always committed to connecting people with their dream homes. With over 110 Santailhanos, we have helped more than 2,000 clients realize their life projects by offering comprehensive solutions in sales, leasing, and investments. Our portfolio includes over 1,200 properties, and our work goes beyond transactions: we aim to positively impact the communities where we operate and transform the experience of living and investing in Florianópolis. **What It Means to Be a Santailhano:** Being a Santailhano means joining a team that values human connections, transparency, and innovation. We work with commitment and passion to deliver the best experience to our clients, always focused on growth and high performance. If you seek a dynamic, collaborative, and opportunity-rich environment, this is the place for you! **About the Maintenance Department:** The Maintenance Department at Santa Ilha provides strategic support to preserve properties and ensure the well-being of their occupants. We act as an efficient link between property owners, tenants, and service providers—managing everything from rigorous entry inspections to the swift resolution of technical service requests. Our goal is to turn repair needs into organized solutions, meeting deadlines transparently while maintaining the high quality standards that safeguard asset value and ensure all our clients’ satisfaction. As the Administrative Leasing Assistant, your responsibilities include: Receiving and registering maintenance requests related to leased properties. Managing and prioritizing requests within the internal system. Interacting with service providers to request quotes and monitor scheduling. Formalizing and organizing maintenance quotations. Monitoring the execution of contracted services and collecting feedback from customers or colleagues. Verifying entry inspections for new leases, ensuring they are complete and compliant with standards. Tracking service response deadlines and ensuring proper closure of requests. Monitoring departmental KPIs (response time, number of requests, revenue) and presenting periodic reports. **Desired Qualifications:** Previous experience in administrative routines, customer service, or service request management. Proficiency in Excel and management tools. CRM knowledge. Strong organizational skills, attention to detail, and information management capability. Excellent written and verbal communication skills. Negotiation and vendor follow-up abilities. Preference for candidates residing in the southern part of the island. **Position Details:** **On-site work:** 100% on-site in Campeche, Florianópolis - SC **Compensation:** Base salary + commission **Working Hours:** Monday to Friday, 8:30 AM to 6:30 PM (lunch break from 12:00 PM to 1:15 PM) **Benefits:** Health insurance; Life insurance; Transportation or fuel allowance (no payroll deduction); Meal or food allowance via IFOOD Benefits card; Ifood Club – discount coupons for delivery apps; Quarterly performance-based bonuses; Birthday leave; VCuida – Psychological, legal, financial, and social support program; Education incentive policy; Wellhub (formerly Gympass); Culture supporting personal and professional development; Training programs and participation in events. Yes, our office offers views of Campeche Island! Do you identify with this? Join Santa Ilha and help transform dreams into addresses!