The Operations Manager role is to ensure operational functionality, promote technical solutions and guidance in accordance with internal standards and processes, and lead people. In partnership with the Agency Manager, the role participates in decision-making, pursues agency development, employee growth, and performance results. **Responsibilities and duties** * Jointly with the Agency Manager (AM), manage the agency to ensure proper operation and business functionality, including representing the agency/cooperative in the community; * Attend to members’ needs when required, either by directing them to Business Managers, providing initial service, or performing triage; * Serve as the focal point for technical and operational support matters related to the agency; in the AM’s absence, assume responsibility for business-related matters; * Maintain a keen awareness of potential efficiency gains within the agency; * In the AM’s absence, assume the AM’s responsibilities; * Support unit operations multidisciplinarily: administrative/financial; tactical, operational planning and execution; internal controls; processes, quality, and shared services; credit cycle; infrastructure and IT; legal; people management; cooperative development; communication and marketing. **Requirements and qualifications** * Completed undergraduate degree; * Experience in a financial institution; * Knowledge of processes and workflows of a financial institution agency; * Valid Ambina certification; * Availability to work in Tietê/SP. **Additional information** **Benefits:** * Alelo Meal/Voucher Card; * Unimed National Health Plan; * Private Pension Plan; * Education Assistance; * Training Assistance; * Financial incentive for certifications; * PPR – Profit Sharing Program (per internal remuneration policy); * Dental Care; * Daycare/Babysitter Assistance – for children up to 6 years and 11 months; * Special Child Assistance; * Life Insurance; * Gympass / Wellhub; * Sempre bem; * Vitta – Digital Hospital; * Pharmacy Discount; * Zenklub; * Supplemental benefit for temporary disability; * Training Platform – Sicredi Aprende, offering diverse courses; * Birthday Day Off; * Seniority Bonus; * Quinquennial Award; * Newborn Gift Basket; * Transportation Voucher. **Nice to meet you — we are Sicredi.** Our journey began over 120 years ago as Brazil’s first cooperative financial institution. Today, we continue growing and transforming daily alongside **more than 50,000 employees**. They are the reason we have once again been recognized as the **Best Place to Work**, ranking first according to Great Place To Work Brasil (GPTW). Together with **over 10 million members**, across all Brazilian states, we believe in the power of cooperation to **build a more prosperous society and generate positive impact in people’s lives**. This purpose unites and inspires us, fostering local and sustainable development, education, and financial inclusion. We continue seeking talents who wish to help build a better world — and we want you on board. **\#JoinSicredi!**
João Silva
Indeed · HR
João Silva
Indeed · HR
